Experienced Call Center Premier Service Consultant - Work from Home Opportunity with AT&T

Join the AT&T Team as a Premier Service Consultant and Revolutionize Customer Experience from the Comfort of Your Home

Are you a customer service enthusiast with a passion for technology and a knack for resolving complex issues? Do you have a flexible attitude and a willingness to learn? If so, we have an exciting opportunity for you to join AT&T's team as a Premier Service Consultant from the comfort of your own home.

As a global leader in communications and technology, AT&T is committed to delivering exceptional customer experiences through innovative products and services. As a Premier Service Consultant, you will be the voice of AT&T, providing top-notch service to our customers across various touchpoints, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.

Key Responsibilities:

• Address a broad range of customer service call types, using creative problem-solving skills to resolve complex customer questions and concerns.
• Navigate multiple tools and systems to update customer accounts and maintain records, ensuring timely and effective resolutions.
• Provide personalized recommendations for AT&T's latest products and services, driving sales growth and customer satisfaction.
• Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of AT&T's products and services.
• Simplify complex customer bills, rate plans, and features, ensuring clarity and transparency.
• Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service with ease.
• Troubleshoot and resolve various customer-impacting issues, including voice and data problems across multiple networks and elements.
• Stay up-to-date with changes in technology and applications to provide the best possible resolutions for customers.
• Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.

Essential Qualifications:

To succeed in this role, you will need:

• Call center or customer service experience, with a proven track record of delivering exceptional customer experiences.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime as required.
• A dedicated and secure workspace at home, with verified internet service and a reliable high-speed connection.
• A willingness to adhere to AT&T's Work from Home (WFH) standards, including technical, security, physical, and noise level requirements.

Preferred Qualifications:

While not mandatory, the following qualifications will give you a competitive edge:

• Previous experience working with AT&T products and services.
• Familiarity with sales and customer retention principles.
• Technical knowledge of wireless and telecommunications services.
• Excellent communication and problem-solving skills.

Skills and Competencies:

To excel as a Premier Service Consultant, you will need:

• Excellent customer service and communication skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Flexibility and adaptability in a dynamic work environment.
• Technical skills, including proficiency in multiple software applications and tools.

Career Growth Opportunities and Learning Benefits:

At AT&T, we are committed to helping our employees grow and develop their skills. As a Premier Service Consultant, you will have access to:

• Comprehensive training on AT&T's products and services.
• Ongoing coaching and feedback to help you improve your performance.
• Opportunities for career advancement and professional growth.
• Tuition reimbursement program to support your educational goals.

Work Environment and Company Culture:

As a remote worker, you will enjoy the flexibility and comfort of working from home. Our company culture is built on a foundation of:

• Innovation and creativity.
• Customer-centricity and empathy.
• Diversity, equity, and inclusion.
• Collaboration and teamwork.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• A salary range of $16.00/hour - $23.98/hour, with opportunities for commissions and bonuses.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays.
• Paid Parental Leave and Paid Caregiver Leave.
• Employee Assistance Programs (EAP) and extensive employee wellness programs.
• Employee discounts on AT&T products and services.

Join Our Team and Make a Difference:

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. As a Premier Service Consultant with AT&T, you will have the chance to make a real difference in the lives of our customers, while enjoying a rewarding and challenging career.

Don't hesitate - apply today and take the first step towards a fulfilling career with AT&T!

AT&T is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are committed to providing reasonable accommodations for qualified individuals with disabilities.