Remote Call Center Representative - Walgreens Data Entry Specialist

Join a Team That's Revolutionizing Healthcare

At Walgreens Boots Alliance, we're not just a company - we're a community-driven force that's making a tangible difference in the lives of millions. As a leading integrated healthcare, pharmacy, and retail organization, we're committed to creating happier lives through better health. With a legacy of caring for communities, we're now seeking a skilled and compassionate Remote Call Center Representative to join our team as a Walgreens Data Entry Specialist.

About the Role

This is a fully remote opportunity, offering you the flexibility to work from anywhere while being part of a dynamic team that's shaping the future of healthcare. As a Remote Call Center Representative - Walgreens Data Entry Specialist, you'll play a critical role in ensuring the accuracy and efficiency of patient data entry, resolving third-party rejects, and providing exceptional customer service.

Key Responsibilities

• Utilize Walgreens's prescription data entry methodology and guidelines to process new patient enrollments by entering data into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription data, and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions, ensuring timely and accurate processing.
• Handle inbound calls, visits, and messages from patients, and make outbound calls to prescribers and patients as needed.
• Resolve third-party rejects by assessing, gathering information, creating claims, and resubmitting for processing according to individual plan requirements.
• Provide support to pharmacists, both in-office and in other locations, and identify and communicate issues to senior-level staff as necessary.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or GED.
• Basic level PC skills, including the ability to start and shut down a computer, use a mouse, and access data online.
• Basic web browser skills, including the ability to open a browser, type URLs, and complete online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, and organizing documents).
• Effective written and verbal communication skills.
• Being at least 18 years old.

Preferred Qualifications

While not required, having the following qualifications can give you a competitive edge:

• At least 1 year of pharmacy professional experience in a retail or call center environment.
• A minimum of 1.5 years as a pharmacy professional with a certification/registration by the state as granted by the State Board for Pharmacies or a widely recognized certification agency.
• Experience providing customer care to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, and organizing documents).
• Proficiency in both Spanish and English.

What We Offer

At Walgreens Boots Alliance, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Remote Call Center Representative - Walgreens Data Entry Specialist, you'll enjoy:

• A competitive salary range of $25-$35 per hour.
• The flexibility to work from anywhere, with the autonomy to manage your schedule.
• Opportunities for career growth and professional development within a leading healthcare organization.
• A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace that's welcoming to all.
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as retirement savings plans.

Why Join Us?

At Walgreens Boots Alliance, we're not just building a business - we're building a community. We're committed to making a positive impact on the lives of our customers, patients, and employees. As a Remote Call Center Representative - Walgreens Data Entry Specialist, you'll be part of a team that's dedicated to delivering exceptional healthcare services and creating happier lives through better health.

Ready to Apply?

If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are committed to making a difference in the healthcare industry, we want to hear from you. Apply today and let's build the future together.

Walgreens Boots Alliance is an Equal Opportunity Employer, including disability/veterans.