Experienced Career Ambassador & HR Specialist - Performance Management & Employee Relations Expert

Unlock Your Career Potential at Amazon Dev Center India - Hyderabad

Are you a driven and results-oriented HR professional looking to make a meaningful impact in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional employee experiences and driving business outcomes through strategic HR initiatives? If so, we have an exciting opportunity for you to join our team as a Career Ambassador, HR Specialist, Performance Management at Amazon Dev Center India - Hyderabad.

About Amazon and the Role

At Amazon, we're committed to creating a workplace where our employees can thrive and grow. As a Career Ambassador, HR Specialist, Performance Management, you will play a critical role in supporting our diverse population of Amazonians across all business lines as they navigate Amazon's Pivot processes. You will be responsible for driving success through your expertise in HR, employee relations, and performance management, and for continuously improving the Amazonian experience through collaborative opportunities.

This role is India-based, supporting primarily the APJC region, and requires a strong and diverse skillset in relevant areas. As a hybrid role, you will have the flexibility to work remotely and spend time in our office, allowing you to balance your work and personal life.

Key Responsibilities

• Execute cases at all stages of the Pivot cycle, ensuring timely and effective resolution.
• Facilitate the appeal process independently, including the compilation of appeal documents and providing guidance to stakeholders.
• Facilitate career and performance conversations to provide information, facilitate decisions, and mediate conflicting perspectives, advising without directing and allowing others to realize their own answers and solutions.
• Serve as an escalation point for managers and HRBPs, managing difficult conversations with multiple levels within the organization and providing expert guidance and support.
• Respond quickly and accurately to questions from customers, team, and internal business partners, providing timely and effective support.
• Collaborate with team members in ongoing process improvements to meet business objectives, driving continuous improvement and excellence.
• Record and maintain case data, ensuring quality through regular audits, and collect data and pull reports from HR tools to inform business decisions.
• Prioritize multiple inputs in a complex, fast-paced environment, demonstrating flexibility and adaptability.
• Build and own trusting relationships with employees and key business and HR partners stakeholders in the region, driving collaboration and business outcomes.
• Provide recommendations to proactively address systemic defects, driving continuous improvement and excellence.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• A Bachelor's degree in business, HR, or a related field, demonstrating a strong foundation in HR principles and practices.
• 5-7 years of overall work experience, with a minimum of 4 years of experience in HR, employee relations, or similar fields, demonstrating a strong track record of success in HR.
• The ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards, demonstrating a high level of professionalism and integrity.
• A solutions-focused mindset and the ability to work in an environment that demands strong deliverables, demonstrating a results-oriented approach.
• Proven ability to handle confidential information and escalate issues when appropriate, demonstrating a high level of judgment and decision-making.
• Experience managing sensitive and confidential matters with employees and/or stakeholders that are not in your reporting line, demonstrating a high level of emotional intelligence and interpersonal skills.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience working with corporate workforce, demonstrating an understanding of the complexities of a large organization.
• Technical proficiency with Microsoft Office Suite, including Excel, demonstrating a strong foundation in HR technology.
• Knowledge of employment law and other federal and state laws covering discrimination and equal opportunities, demonstrating a strong understanding of HR compliance.
• Knowledge of HR systems and solutions, demonstrating a strong foundation in HR technology and systems.
• The ability to successfully influence stakeholders without formal authority, across geographies and business units, demonstrating a high level of interpersonal and influencing skills.
• Experience working in highly confidential environment, demonstrating a high level of professionalism and integrity.
• Excellent verbal and written communication skills, demonstrating a high level of communication and interpersonal skills.
• Strong organizational skills, demonstrating a high level of productivity and efficiency.

What We Offer

At Amazon, we're committed to providing a comprehensive and competitive compensation package that reflects your skills, experience, and performance. Our benefits include:

• A competitive salary that reflects your skills and experience.
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as retirement savings and other benefits.
• Opportunities for career growth and development, including training and education programs, mentorship, and career advancement opportunities.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
• A hybrid work model that allows you to balance your work and personal life.

Company Culture

At Amazon, we're committed to creating a workplace culture that is inclusive, diverse, and supportive. We value our employees and strive to provide a work environment that is conducive to growth, learning, and success. Our company culture is built on the following principles:

• Customer Obsession: We're committed to delivering exceptional customer experiences and driving business outcomes through our work.
• Ownership: We take ownership of our work and are accountable for our actions and decisions.
• Invent and Simplify: We're committed to innovation and simplicity, always looking for ways to improve and simplify our processes and systems.
• Are Right a Lot: We're committed to making informed decisions and taking calculated risks to drive business outcomes.
• Learn and Be Curious: We're committed to continuous learning and development, always seeking opportunities to grow and improve.

Why Join Us?

If you're a motivated and results-oriented HR professional looking to make a meaningful impact in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. As a Career Ambassador, HR Specialist, Performance Management at Amazon Dev Center India - Hyderabad, you will have the opportunity to drive business outcomes, deliver exceptional employee experiences, and grow your career in a supportive and inclusive work environment.

We're excited to review your application and discuss this opportunity further. If you have the skills, experience, and passion for HR, we encourage you to apply now!