Experienced Case Management Coordinator - Transforming Healthcare on Chicago's South Side

Bringing Heart to Healthcare with CVS Health

At CVS Health, we're driven by a singular purpose: to bring our heart to every moment of your health. As a leading healthcare organization, we're committed to delivering enhanced, human-centric care that's both personal and accessible. Our team is passionate about making a tangible difference in the lives of our members, and we're seeking a dedicated Case Management Coordinator to join our team on the South Side of Chicago.

About the Role

As a Case Management Coordinator, you'll play a vital role in facilitating healthcare outcomes for our members. You'll work closely with case managers, supervisors, Medical Directors, and other healthcare professionals to provide care coordination, support, and education to members in need. This is a field-based position that requires 50-75% travel to meet members face-to-face on the South Side of Chicago.

Key Responsibilities:

• Conduct comprehensive evaluations of referred members' needs and eligibility using care management tools and data review.
• Develop and implement care plans, monitoring progress and making adjustments as needed.
• Collaborate with case managers, supervisors, and Medical Directors to overcome barriers to meeting member goals and objectives.
• Identify and escalate quality of care issues through established channels.
• Utilize negotiation and motivational interviewing skills to secure necessary services and promote lifestyle changes.
• Provide coaching, information, and support to empower members to make informed healthcare decisions.
• Ensure compliance with regulatory and accreditation guidelines, as well as company policies and procedures.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 2 years of experience in behavioral health, social services, or human services.
• A minimum of 2 years of case management experience.
• Willingness and ability to travel 50-75% of the time to meet members face-to-face on the South Side of Chicago.
• Residency in one of the applicable zip codes: 60615, 60617, 60619, 60620, 60621, 60628, 60633, 60636, 60637, 60643, 60649, 60652, and/or 60655.
• Microsoft Office experience (Outlook, Excel).
• A Bachelor's Degree or non-licensed master's level clinician in behavioral health or human services (psychology, social work, marriage and family therapy, counseling).

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Discharge planning experience.
• Managed care experience.
• Additional Microsoft Office experience beyond the minimum requirements.

What We Offer

At CVS Health, we believe in rewarding our colleagues for their hard work and dedication. Our compensation package includes:

• A competitive salary range of $21.10 - $44.99 per hour, depending on experience and qualifications.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Career Growth and Development

At CVS Health, we're committed to helping our colleagues grow and develop in their careers. As a Case Management Coordinator, you'll have opportunities to:

• Develop your skills in care management and coordination.
• Collaborate with a diverse team of healthcare professionals.
• Stay up-to-date with industry trends and best practices.
• Take on new challenges and responsibilities as you grow in your role.

Our Culture

At CVS Health, we're proud of our culture and the values that drive us. Our Heart At Work Behaviors guide our interactions with colleagues, members, and the communities we serve. We're committed to:

• Putting our heart into every moment of healthcare.
• Empowering our colleagues to make a difference.
• Fostering a culture of collaboration and teamwork.
• Embracing diversity, equity, and inclusion.

Join Our Team

If you're passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Case Management Coordinator with CVS Health, you'll be part of a dynamic team that's transforming healthcare on the South Side of Chicago. Don't miss this chance to bring your heart to work and join our team!

Apply now and take the first step towards a rewarding career with CVS Health!