Chat Support Associate - Remote Work Opportunity with Phillips 66 - Join Our Dynamic Team!

Unlock Your Career Potential as a Chat Support Associate with Phillips 66

Phillips 66 is on the lookout for a dedicated and passionate individual to join our team as a Chat Support Associate in a remote capacity. This is an exceptional opportunity for someone looking to embark on a career in customer service with a renowned company that values innovation, diversity, and employee growth. As a Chat Support Associate, you will be the frontline representative of Phillips 66, providing top-notch support to our customers through online chat, ensuring their inquiries are addressed, and issues are resolved efficiently.

About Phillips 66

Phillips 66 is a diversified energy company with a rich history and a strong presence in the industry. We are committed to creating a work environment that is inclusive, supportive, and conducive to professional growth. Our company culture is built on the principles of integrity, accountability, and respect for our employees, customers, and the communities we serve. As a leader in the energy sector, we are dedicated to making a positive impact on the world around us.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries via chat, adhering to established guidelines and protocols.
• Assist customers in navigating our products and services, ensuring they have a clear understanding of our offerings.
• Effectively manage chat queues to maintain minimal response times, ensuring a seamless customer experience.
• Document customer interactions, including issues encountered and their resolutions, in a clear and concise manner.
• Collaborate with team members and supervisory staff to identify common issues and suggest improvements to enhance customer satisfaction.
• Participate in ongoing training sessions to stay updated with product information, company policies, and customer service best practices.
• Demonstrate adaptability by handling multiple chats simultaneously while maintaining attention to detail and quality in communication.
• Proactively follow up with customers to ensure their complete satisfaction with the service provided.
• Contribute to a positive working atmosphere by fostering teamwork, supporting colleagues, and sharing knowledge.

Requirements and Qualifications

Essential Qualifications

• Education: High School diploma or equivalent. Further education is considered a plus.
• Experience: No prior experience is required. A passion for customer service and a willingness to learn are essential.
• Personality Traits: Passionate about delivering excellent customer service, reliable, and dependable in completing tasks and responding to customer needs.
• Soft Skills: Strong attention to detail, adaptability to changing environments and diverse customer interactions.
• Technical Skills: Basic knowledge of computer systems and Microsoft Office Suite. Proficiency in using chat support software and customer relationship management (CRM) tools is preferred, with training provided.

Preferred Qualifications

• Previous experience in customer service or a related field.
• Familiarity with chat support software and CRM tools.
• Strong communication and problem-solving skills.

What We Offer

At Phillips 66, we believe in rewarding our employees for their hard work and dedication. As a Chat Support Associate, you will enjoy:

• Opportunities for travel to company events and career development programs.
• Paid sick leave to support your well-being.
• Comprehensive medical coverage to ensure access to health services.
• A competitive salary that reflects your value to our team.
• A dynamic and supportive work environment that encourages professional growth and development.

Working Environment and Company Culture

At Phillips 66, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation and creativity, allowing our team members to take ownership of their roles and contribute to our shared success. Our remote work setup provides the flexibility and autonomy to work from anywhere, ensuring a healthy work-life balance.

Career Growth Opportunities and Learning Benefits

As a Chat Support Associate with Phillips 66, you will have access to ongoing training and development opportunities designed to enhance your skills and knowledge. Our comprehensive training programs will equip you with the tools needed to excel in your role and advance in your career. We are committed to helping our employees grow professionally and personally, providing a clear path for career progression within the company.

Why Join Phillips 66?

Phillips 66 is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. We are dedicated to making a positive impact on the communities we serve and the world at large. By joining our team, you will become part of a dynamic and forward-thinking organization that values its employees and is passionate about delivering exceptional customer service.

How to Apply

If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for the Chat Support Associate position. Please submit your application through GrabJobs by November 3, 2024. We look forward to welcoming you to our team!

Join us in making a difference - apply today and start your journey with Phillips 66!