Experienced Chief of Staff - Strategic Leadership & Operational Excellence in Global Commercial Services

Transforming the Future of Corporate Payments with American Express

At American Express, we're not just a company; we're a global community of innovators, leaders, and changemakers dedicated to providing the world's best customer experience. Our Global Commercial Services (GCS) division is at the forefront of the corporate payments ecosystem, delivering cutting-edge solutions for small, medium, and large enterprises. As we continue to evolve and maintain our leadership position, we're creating a new Corporate Program Product Management (CPPM) organization to spearhead the development of best-in-class payment experiences and capabilities.

About the Role: Chief of Staff

We're seeking an exceptional Chief of Staff to support the Vice President/General Manager of CPPM in driving the day-to-day management and operations of the team. As a trusted strategic partner, you'll provide analytical, strategic, and thought leadership for key projects and initiatives, ensuring seamless collaboration across multiple teams within GCS. If you're a motivated, action-oriented professional with a passion for problem-solving and a talent for building strong relationships, we invite you to join our dynamic team.

Key Responsibilities

• Strategic Leadership: Assist in building impactful presentations for key business reviews, senior management meetings, and town halls, showcasing your ability to distill complex information into compelling narratives.
• Operational Excellence: Provide planning and coordination support, including project management, analytics, and critical initiatives, to drive business outcomes and ensure efficient execution.
• Business Planning & Operations: Support the management of business planning and operations, including annual budget and investment planning, monthly budget accruals, forecast and team reviews, and operating expense management.
• Effective Communication: Craft external and internal organizational communications across multiple channels, including memos, announcements, and town halls, to ensure clear and consistent messaging.
• Collaboration & Partnership: Foster strong working relationships across the team and with business partner groups to facilitate collaboration, efficient problem-solving, and creative solutioning.

Minimum Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree from an accredited institution.
• A proven track record of being highly motivated and action-oriented, with the ability to adapt to changing priorities and remain flexible and calm under pressure.
• Strategic and analytical problem-solving skills, with demonstrated quantitative abilities.
• Comfort working in a fast-paced, dynamic environment with a willingness to learn and grow.
• Strong professional presence and interpersonal skills, with the ability to collaborate, influence, and be a standout colleague.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and present to senior stakeholders.
• The ability to maintain confidentiality and operate with the highest levels of integrity.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Knowledge of the GCS business and/or corporate environment, with a deep understanding of the corporate payments ecosystem.
• Previous experience in a strategic planning or operational role, with a proven track record of driving business outcomes.

What We Offer

At American Express, we're committed to supporting the holistic well-being of our colleagues. Our comprehensive benefits package includes:

• Competitive base salaries, with a salary range of $80,000 to $155,000 annually.
• Bonus incentives, tied to individual and company performance.
• A 6% company match on retirement savings plans.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• A flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20 weeks paid parental leave for all parents, regardless of gender.
• Free access to global on-site wellness centers staffed with nurses and doctors.
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities to support your growth and advancement.

Career Growth & Development

As a Chief of Staff at American Express, you'll have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment. You'll be exposed to a broad range of functions across the Commercial Business, with opportunities to:

• Develop strategic and analytical skills, with a deep understanding of the corporate payments ecosystem.
• Build strong relationships across the organization, with senior stakeholders and business partner groups.
• Drive business outcomes, through effective planning, coordination, and execution.
• Enhance your communication and presentation skills, with opportunities to present to senior stakeholders.

Our Culture & Work Environment

At American Express, we're committed to creating an inclusive and diverse work environment that supports the well-being and success of our colleagues. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model, or fully virtually.

Join Our Team

If you're a motivated and action-oriented professional with a passion for problem-solving and a talent for building strong relationships, we invite you to join our dynamic team. As a Chief of Staff at American Express, you'll have the opportunity to drive business outcomes, develop your skills and expertise, and be part of a global community of innovators and leaders. Apply now and let's lead the way together!