Experienced Client Management Executive - Driving Business Travel Solutions through Technical Expertise and Exceptional Customer Service

Unlock Your Potential as a Client Management Executive at American Express Global Business Travel

American Express Global Business Travel (Amex GBT) is a dynamic and innovative company that is revolutionizing the business travel industry. As a leading travel management company, Amex GBT is committed to providing exceptional travel experiences for its clients, while fostering a culture of inclusivity, diversity, and equity. If you're a motivated and results-driven professional looking to take your career to the next level, we invite you to explore the exciting opportunity to join our team as a Client Management Executive.

About the Role

As a Client Management Executive at Amex GBT, you will play a critical role in driving business growth and delivering exceptional customer service to our clients. You will be responsible for managing and supporting our online booking tools, profile management, and other related products, ensuring seamless integration with our clients' travel programs. This is a unique opportunity to work with a talented team of professionals, developing and maintaining strong relationships with clients, and driving business success through technical expertise and exceptional customer service.

Key Responsibilities

• Site Management: Manage online booking tool and profile tool sites globally, ensuring seamless integration with client travel programs.
• Technical Support: Provide technical support and expertise to clients, resolving issues and addressing concerns in a timely and professional manner.
• Client Relationships: Develop and maintain strong relationships with client technical contacts, ensuring timely resolution of user issues and providing training and support as needed.
• Analysis and Reporting: Analyze transaction types, fulfillment processes, and reject reasons to identify opportunities for improvement, and provide insights and recommendations to clients and internal stakeholders.
• Communication and Collaboration: Collaborate with internal stakeholders, including online fulfillment operations, online providers, and client technologies teams, to ensure seamless integration of tool changes and initiatives.
• Training and Development: Develop and conduct client seminars and training sessions, providing education and support on online tools and related products.
• Process Management: Manage processes for file downloads, uploads, and distribution for user additions, changes, and deletions in online booking tools and profile databases.

Essential Qualifications

• Business Travel Industry Knowledge: Thorough knowledge of the business travel industry, including online booking tools, profile management, and related products.
• Technical Expertise: Knowledge of Concur OBT, CONNECT Portal, and SABRE GDS, with experience in supporting and managing online booking tools and related products.
• Customer Service Skills: Excellent customer service skills, with the ability to provide timely and professional support to clients.
• Analytical Skills: Strong analytical skills, with the ability to analyze data and provide insights and recommendations to clients and internal stakeholders.
• Communication and Collaboration: Excellent oral and written communication skills, with the ability to collaborate effectively with internal stakeholders and clients.
• Technical Skills: Proficient in Excel, Word, PowerPoint, and Microsoft Outlook, with the ability to learn and adapt to new technologies and systems.

Preferred Qualifications

• Experience in Business Travel: Previous experience in the business travel industry, with a strong understanding of online booking tools, profile management, and related products.
• Technical Certifications: Technical certifications, such as Concur or SABRE, are highly desirable.
• Project Management Experience: Experience in managing projects and initiatives, with the ability to prioritize tasks and manage multiple priorities.

What We Offer

At Amex GBT, we offer a comprehensive benefits package, including:

• Competitive Salary: A competitive salary range of $60,000 to $120,000, depending on experience and qualifications.
• Performance-Based Incentive: Eligibility for an annual Performance-Based Incentive, rewarding participants based on company performance.
• Flexible Benefits: Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel Perks: Travel perks, including deals on flights, hotels, cruises, and car rentals.
• Professional Development: Opportunities for professional development, including global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Diversity, Equity, and Inclusion: A commitment to championing Diversity, Equity, and Inclusion in every aspect of our business, with opportunities to connect with colleagues through our global Inclusion Groups.
• Wellbeing Resources: Wellbeing resources to support mental and emotional health for you and your immediate family.

Company Culture

At Amex GBT, we're committed to creating a culture of inclusivity, diversity, and equity. We believe in fostering a work environment that is collaborative, supportive, and empowering, where our colleagues can thrive and grow. Our company culture is centered around our values of:

• Innovation: We're committed to innovation and staying ahead of the curve in the business travel industry.
• Customer Obsession: We're dedicated to delivering exceptional customer service and support to our clients.
• Collaboration: We believe in collaboration and teamwork, working together to drive business success.
• Diversity, Equity, and Inclusion: We're committed to championing Diversity, Equity, and Inclusion in every aspect of our business.

Why Join Us?

If you're a motivated and results-driven professional looking to take your career to the next level, we invite you to join our team as a Client Management Executive. As a leading travel management company, Amex GBT offers a unique opportunity to work with a talented team of professionals, developing and maintaining strong relationships with clients, and driving business success through technical expertise and exceptional customer service.

Don't worry if you don't meet every requirement - we're looking for passionate and talented individuals who are excited about our mission and values. If you're ready to unlock your potential and join a dynamic and innovative company, apply now!

American Express Global Business Travel is an equal opportunity employer, committed to providing reasonable accommodation to qualified individuals with disabilities. We protect the data of our applicants and employees, and we're committed to championing Diversity, Equity, and Inclusion in every aspect of our business.