Experienced Client Success Manager - Driving Revenue Growth and Client Satisfaction in Medical Technology

Revolutionizing Healthcare with StemWave: Join Our Team as a Client Success Manager

At StemWave, we're on a mission to transform traditional healthcare with our revolutionary technology that uses focused acoustic waves to alleviate pain and activate natural healing. As a leader in the medical technology industry, we're committed to providing doctors with unparalleled treatment versatility in their clinics. With a team of over 25 ambitious individuals based in Boston, we're poised for rapid growth and are seeking a skilled Client Success Manager to join our remote team.

About the Role

As a Client Success Manager at StemWave, you'll play a critical role in driving satisfaction, retention, and revenue growth among our clients. You'll be responsible for managing a book of 70+ clients, ensuring they maximize their ROI, and providing world-class service to maintain long-term relationships. If you're a motivated and competitive individual with a passion for healthcare and technology, we want to hear from you!

Key Responsibilities

• Drive renewals and upsell opportunities by proactively managing client relationships and ensuring satisfaction and renew subscriptions.
• Lead B2B/B2C sales efforts to expand our client base and grow recurring revenue through effective cross-selling and upselling.
• Deliver and communicate ROI throughout the client lifecycle, ensuring each provider understands the value they're getting from our products and services.
• Onboard new clients, manage the handoff process from sales, coordinate device deployment, and guide new providers through setup and training for a seamless experience.
• Maintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
• Provide world-class service and help refine and scale our client engagement strategies to ensure we're providing the highest level of service and expertise.
• Work closely with providers to ensure they maximize the benefits of our Platinum Provider Program, including educating them on program discounts, assisting in the renewal process, and coordinating with the sales team to drive participation.

Essential Qualifications

To succeed in this role, you'll need:

• 2+ years of experience in client success, project management, or account management, with a focus on nurturing long-term relationships and maintaining high client satisfaction.
• Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs.
• Familiarity with CRMs (e.g., Salesforce, Monday.com), Zoom, Google Apps (Gmail, Docs, Calendar), monday.com, and Slack.
• Knowledge of key CS metrics like LTV, MRR, Churn, and renewals.
• Experience driving revenue growth and client retention.
• Ability to communicate confidently with healthcare clients and stakeholders.
• Excellent organizational skills and the ability to manage multiple projects.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Experience in the medical device industry or orthopedics/chiropractic care.
• Passion for healthcare and technology.
• 2+ years of experience in project management.

Skills and Competencies

To excel in this role, you'll need:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a remote team.
• Proactive and results-driven mindset.
• Excellent problem-solving and analytical skills.
• Ability to adapt to changing priorities and circumstances.

Career Growth Opportunities and Learning Benefits

At StemWave, we're committed to helping you grow your career and develop new skills. As a Client Success Manager, you'll have the opportunity to:

• Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry.
• Contribute to company growth, take on new projects, and further your career in a dynamic and innovative environment.
• Access world-class sales training and development to enhance your skills and performance.

Work Environment and Company Culture

At StemWave, we pride ourselves on a laid-back but professional environment that values innovation, teamwork, and collaboration. As a remote team member, you'll enjoy:

• Flexible working hours, roughly 9 AM to 5 PM EST.
• Paid vacation time and other benefits to be discussed.
• A culture that encourages creativity, growth, and continuous learning.

Compensation and Perks

We offer a competitive compensation package, including:

• A base salary of $60,000 - $65,000 USD per year, depending on experience.
• On-Target Earnings (OTE) of $72k - $75k/year, inclusive of bonuses and incentives for hitting objectives.
• A commission structure of 5% on a $1-5k annual subscription.
• Access to world-class sales training and development.
• Paid time off and other benefits.

Join Our Team

If you're a motivated and competitive individual with a passion for healthcare and technology, we want to hear from you! As a Client Success Manager at StemWave, you'll play a critical role in driving satisfaction, retention, and revenue growth among our clients. Apply now with your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role.

Don't hesitate to apply, even if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize healthcare!