Remote Client Support Associate - Work From Home with a Leading Talent Agency Partner

Unlock a World of Opportunity with Persona and Workwarp

Are you a driven and customer-focused individual looking for a challenging yet rewarding role in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional client experiences and supporting the growth of innovative startups? If so, we have an exciting opportunity for you to join our team as a Remote Client Support Associate!

At Persona, we're revolutionizing the way top startups around the world find and hire talent. As a talent agency, we recruit, train, and staff talented remote professionals to work with the world's fastest-growing technology startups. Our clients are backed by top investors like Founders Fund, Sequoia Capital, and Andreessen Horowitz, and we're committed to helping them achieve their goals by providing them with the best talent.

About Us

The Persona team is a global community of motivated and hard-working individuals united by a culture of learning and continuous improvement. We're passionate problem solvers who love to build new things and ensure client satisfaction. Our team is dedicated to supporting and taking care of our new team members, and we're committed to providing excellent long-term career opportunities for everyone who joins us.

The Role: Remote Client Support Associate

As a Client Support Associate, you'll play a critical role in delivering best-in-class customer experiences and maintaining consistency in all customer interactions. You'll be the front-line representative for our clients, providing prompt, accurate, and friendly support through various channels, including text, calls, tickets, and emails.

Key Responsibilities:

• Provide exceptional customer service, responding to customer and vendor inquiries in a timely and professional manner.
• Handle escalated customer support concerns effectively, collaborating cross-functionally to resolve customer issues ranging from billing to technical challenges.
• Utilize a customer-focused, needs-based approach to educate and support clients as needed, ensuring their needs are met and exceeded.
• Maintain a strong work ethic, with a total commitment to customer satisfaction daily, and strive to achieve weekly, monthly, and quarterly goals.
• Develop and maintain a deep understanding of our clients' needs and preferences, providing feedback to improve our services and support.

Requirements:

To succeed in this role, you'll need:

• Less than one year of proven experience in customer support, preferably in a customer-driven, remote work environment.
• Exceptional communication skills across telephone, email, and text, with high attention to detail and a strong technical/computer skills, including the use of multi-screen systems.
• A basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
• A structured and self-motivated approach to achieving goals, with a passion for customer service and a willingness to learn new software.
• Fluency in English and the ability to commit long-term and full-time to the role.
• Availability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time).

Preferred Qualifications:

While not required, the following skills and experience will be considered a plus:

• Previous experience working with startups or in a fast-paced, dynamic environment.
• Familiarity with customer support software and tools, such as ticketing systems and CRM platforms.
• Experience working in a remote or distributed team environment.

What We Offer

At Persona, we're committed to providing our team members with a comprehensive benefits package, including:

• Competitive salaries and opportunities for growth and advancement.
• The ability to work from anywhere in the world, with a flexible and remote work environment.
• A fast-paced and collaborative environment, with a warm and friendly company culture.
• Full benefits, including health insurance subsidy, unlimited paid time off, and annual bonuses based on performance.
• A monthly tech allowance and the opportunity to be paid in your currency of choice.

Career Growth Opportunities

At Persona, we're committed to helping our team members grow and develop in their careers. As a Client Support Associate, you'll have opportunities to:

• Develop your skills and expertise in customer support, with training and mentoring provided by our experienced team.
• Take on new challenges and responsibilities, with opportunities for advancement within the company.
• Work with a diverse range of clients and projects, gaining valuable experience and exposure to new technologies and industries.

Why Join Us?

If you're a driven and customer-focused individual looking for a challenging yet rewarding role in a dynamic and fast-paced environment, we want to hear from you! At Persona, we're committed to providing our team members with a comprehensive benefits package, opportunities for growth and advancement, and a flexible and remote work environment.

If you believe you have what it takes to succeed in this role, submit your application today. We're excited to hear from talented candidates like you!

Ready to Apply?

If you're ready to take the next step in your career and join our team as a Remote Client Support Associate, please submit your application through our website. We can't wait to hear from you!