Experienced Content Moderation Associate – Remote Opportunity for West Coast Applicants to Drive Excellence in User-Generated Content Review and Customer Service

Introduction to iOPEX Technologies

iOPEX Technologies is a pioneering business solutions provider that has been at the forefront of offering optimized IT management and automation services since its inception in 2009. With a strong workforce of over 3,000 employees, the company has established itself as a trusted partner for delivering tailor-made solutions that cater to the unique needs of each client. iOPEX's customer-centric approach and commitment to building long-lasting partnerships have earned it a prestigious list of Fortune 500 clients. As a company that values innovation and excellence, iOPEX is now seeking a skilled and passionate Content Moderation Associate to join its team and contribute to its mission of providing exceptional services to its clients.

Job Overview

As a Content Moderation Associate, you will play a vital role in analyzing and reviewing user-generated content, enforcing platform policies and guidelines, responding to user inquiries, and providing excellent customer service. This is a contract remote role that offers the flexibility of working from the comfort of your own space, with a preference for applicants based on the West Coast. If you are a versatile professional with a strong passion for curating and moderating news articles and their sources, and have a keen eye for detail, then this role is tailor-made for you.

Key Responsibilities

• Collaborate with AI development teams to understand project requirements and contribute insights from an editorial perspective, ensuring accuracy and relevance.
• Review content against the client organization's community standards and contribute to the continuous improvement of data labeling processes, providing feedback and suggestions for optimization.
• Stay attuned to the news cycle throughout the day, making decisions on sending out notifications and breaking news alerts.
• Analyze and evaluate user-generated content to identify and address content violations.
• Provide excellent customer service and respond to user inquiries in a timely and professional manner.
• Collaborate with cross-functional teams to ensure content quality and assist with training programs.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Analytical skills: Ability to analyze and evaluate user-generated content.
• Communication: Strong verbal and written communication skills.
• Customer service: Experience in providing excellent customer service.
• Technical support: Knowledge of technical support principles and tools.
• Training: Experience in conducting training programs.
• Attention to detail: Ability to identify and address content violations.
• Ability to work remotely and independently.
• Bachelor's Degree in Journalism, Library and Information Science, Communications, English, or a closely related field.
• Proficient understanding of the US news cycle and media landscape.
• Availability to work at least one weekend day each week.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in content moderation.
• Proven experience in managing high-volume content workflows.
• Ability to adapt to a fast-paced work environment and efficiently master new skills.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to identify and address content violations.
• Ability to adapt to a fast-paced work environment and prioritize tasks effectively.
• Strong technical skills and ability to learn new tools and technologies.

Career Growth Opportunities and Learning Benefits

At iOPEX, we are committed to providing our employees with opportunities for growth and development. As a Content Moderation Associate, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our clients. You will also have access to training and development programs, mentorship, and career advancement opportunities.

Work Environment and Company Culture

iOPEX is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. We offer a flexible and hybrid remote work arrangement, which allows you to work from the comfort of your own space and maintain a healthy work-life balance. Our company culture is built on the values of teamwork, innovation, and excellence, and we are committed to creating a workplace where our employees can thrive and grow.

Compensation, Perks, and Benefits

We offer a competitive compensation package, which includes a salary and benefits. Our benefits package includes health insurance, retirement savings plan, and paid time off, among others. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to the latest tools and technologies.

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding role, then we encourage you to apply for the Content Moderation Associate position. This is a unique opportunity to join a dynamic and innovative company, work with a talented team of professionals, and contribute to the success of our clients. Don't miss out on this opportunity to take your career to the next level and apply now.

How to Apply

To apply for this role, please submit your application through our website. We look forward to receiving your application and exploring how you can contribute to the success of our team.