Experienced Corporate Travel Advisor – Remote Work Opportunity for Ambitious Travel Professionals

Introduction to Direct Travel

Embark on an exciting journey with Direct Travel, a leading provider of corporate travel management services, and take your career to new heights. With over 40 years of experience in the industry, we have established ourselves as a trusted partner for businesses, providing customized travel programs that cater to their unique needs. Our commitment to delivering superior service, leveraging innovative solutions, and offering significant cost savings has earned us a reputation as one of the top travel management companies in the world.

Job Overview

We are seeking an experienced Corporate Travel Advisor to join our team in a remote capacity. As a key member of our Corporate Travel Division, you will play a vital role in supporting our Cleveland, Ohio office, working with clients across multiple time zones. Your primary responsibility will be to handle all aspects of corporate travel arrangements, ensuring that our clients receive exceptional service and support. This is a fantastic opportunity for a motivated and experienced travel professional to work with a dynamic team and contribute to the success of our organization.

Key Responsibilities

• Handle domestic and international travel arrangements for clients, including air, hotel, ground transportation, and rail bookings
• Utilize your strong working knowledge of international pricing rules and procedures to ensure compliance with client travel policies
• Support the documentation of international travel documents, such as visas and passports, and advise clients on travel requirements, including immunizations and health certifications
• Stay informed about current international events, using sources such as State Department websites and news agencies, to provide expert guidance to clients
• Interact with travelers and travel arrangers, providing exceptional customer service and technical support, including online booking tools, Concur, and Deem
• Ensure compliance with client travel policies and maximize profit by utilizing preferred vendors
• Adhere to Direct Travel's standards for customer service, including telephone and email etiquette, and follow prescribed escalation procedures
• Maintain a favorable working relationship with all company employees, fostering a cooperative and collaborative work environment
• Perform other duties as assigned, demonstrating your flexibility and willingness to contribute to the team's success

Essential Qualifications

• 10 years of corporate domestic and international travel experience, demonstrating a deep understanding of the industry and its complexities
• Excellent customer service skills, with the ability to meet and exceed performance standards
• Strong verbal and written communication skills, with proficiency in Outlook and basic Microsoft platforms
• Thorough knowledge of airline ticketing rules and regulations, with high proficiency in using Airline GDS, Apollo/Smartpoint preferred
• Ability to create domestic and international multi-segment, multi-destination itineraries, with a strong focus on detail and accuracy
• Excellent communication skills via email and phone, with the ability to work independently and as part of a team
• Ability to work flexible hours between 8am-7pm Eastern Time, with unrestricted work authorization for the US

Preferred Qualifications

• Experience working with online booking tools, such as Concur and Deem
• Knowledge of international airfares and ticketing, with proficiency in exchanging and reissuing tickets
• Strong problem-solving skills, with the ability to think critically and outside the box
• Experience working in a fast-paced call center environment, with a focus on delivering exceptional customer service

Career Growth and Development

At Direct Travel, we are committed to the growth and development of our employees. As a Corporate Travel Advisor, you will have access to ongoing training and development opportunities, designed to enhance your skills and knowledge. Our goal is to provide you with the tools and support you need to succeed in your role and advance your career within the company.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe in fostering a collaborative and supportive work environment, where employees feel valued and empowered to contribute to the success of the organization. As a remote employee, you will be an integral part of our team, with regular communication and check-ins to ensure you stay connected and informed.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision benefits. Our Total Rewards Package also includes wellness, sustainability, DE&I initiatives, and mental health support, demonstrating our commitment to the well-being and happiness of our employees.

Conclusion

If you are a motivated and experienced travel professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. As a Corporate Travel Advisor with Direct Travel, you will be part of a dynamic team, working with a leading provider of corporate travel management services. Don't miss this opportunity to take your career to new heights and apply today!

Ready to embark on this exciting journey? Apply now and take the first step towards a rewarding and challenging career with Direct Travel.