Experienced Customer Care Advocate II - India - Delivering Exceptional Customer Experiences through Advanced Product Knowledge and Seamless Collaboration

Introduction to Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. Our company's electric motors and air moving subsystems provide the power to create motion, while our portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. We are committed to creating a better tomorrow with sustainable solutions that power, transmit and control motion, and our values frame our culture - a shared understanding of how we think and act relative to our key stakeholders.

Job Overview

We are seeking an experienced Customer Care Advocate II - India to join our team. As a Customer Care Advocate, you will serve as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. You will build relationships and an overserve model with top accounts, handle non-routine, technical & complex customer questions with a high sense of ownership and urgency, and resolve customer issues with limited authority and offer solutions within the Customer Care department guidelines.

Key Responsibilities

• Build customer relationships and deliver customer-centric solutions
• Drive cross-functional team collaboration to drive the customer experience
• Handle internal & external customer inquiries, quotes & orders
• Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
• Handle customer escalations, autonomously with first contact resolution when possible
• Work with internal teams with a high sense of accountability and urgency
• Collaborate with other teams to drive resolution/shipment on open order reports
• Lead training initiatives within the department and work with Supervisors in the creation of Training Tools and Job Aids
• Serve as an escalation point for junior level associates & is a resource within the customer care department
• Handle complex customer inquiries with expanded product knowledge
• Assist Management with reports and provide other team members with daily direction on tasks

Essential Qualifications

• Minimum 2 years of experience in Customer Care or relevant field
• Graduation in Mechanical Engineering or Equivalent
• Advanced product knowledge and experience with in-depth processes and systems to address more complex customer inquiries
• Dedication to 80-20 overserve strategies
• Ability to drive continuous improvement initiatives within the department
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with a high sense of urgency and accountability

Preferred Qualifications

• Experience in a similar industry or role
• Knowledge of customer relationship management (CRM) software
• Experience with data analysis and reporting
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At Regal Rexnord, we are committed to helping our employees grow and develop in their careers. As a Customer Care Advocate II - India, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and take on new challenges. We offer a range of training and development programs, including on-the-job training, mentorship, and formal education opportunities. Our goal is to help you achieve your career goals and reach your full potential.

Work Environment and Company Culture

Our company culture is built on a set of values that frame our behaviors, actions, and decisions. We center our behaviors, actions, and decisions around the following values: Integrity, Responsibility, Diversity, Engagement & Inclusion, Customer Success, Innovation with Purpose, Continuous Improvement, Performance, and Passion to Win. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our employees are our greatest asset, and we are committed to helping them succeed and thrive in their careers.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and a positive and inclusive work environment. Our goal is to provide a comprehensive compensation and benefits package that recognizes the value of our employees and helps them achieve their career goals.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Care Advocate II - India, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and take on new challenges. Don't miss out on this exciting role - apply now and join our team of dedicated professionals who are committed to creating a better tomorrow with sustainable solutions that power, transmit and control motion.

Apply now and take the first step towards a rewarding and challenging career with Regal Rexnord. We look forward to hearing from you!