Experienced Customer Service Associate – Delivering Exceptional Customer Experiences in a Fast-Paced Retail Environment

Introduction to Wawa

Imagine being part of a team that makes a difference in people's lives every day, one smile, one hoagie, or one experience at a time. At Wawa, we believe in the power of our associates to drive results and define an industry. As a Customer Service Associate, you will be the face of our company, delivering exceptional customer experiences that support our vision to fulfill lives every day. With a strong foundation in customer service, food and beverage preparation, and cash register duties, you will be an integral part of our store operations team.

Job Summary

The Customer Service Associate role is a dynamic and challenging position that requires a strong and diverse skillset to drive success. As a key member of our store operations team, you will work in support of the store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. Your primary goal will be to deliver an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Key Responsibilities

• Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement and resolve any issues that may arise.
• Communicate with the management team regarding customer requests and concerns, ensuring that all issues are addressed promptly and efficiently.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment, maintaining proper cash levels in the register drawer and change machines.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products, such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles, ensuring that all products are faced and inspected regularly.
• Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary to ensure customer safety.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications, ensuring that all products are prepared to the highest standards of quality and safety.
• Stock food and beverage areas with products and supplies, ensuring that all areas are clean and well-maintained at all times.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures, following all safety, security, quality, and store operations policies and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills, maintaining a clean and safe working environment at all times.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Ability to work well individually and as part of a team, demonstrating good communication and customer service skills.
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, following all safety, security, quality, and store operations policies and procedures.
• Ability to work overtime as needed, demonstrating flexibility and a willingness to adapt to changing circumstances.
• Ability to multi-task in a fast-paced environment, prioritizing tasks and managing time effectively to ensure that all responsibilities are completed to a high standard.
• Must be at least 16 years old, with reliable transportation and the ability to wear slip-resistant shoes at all times.
• Must be able to lift and carry up to 35 lbs, performing the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Pursuit of or high school diploma or equivalent, demonstrating a commitment to learning and personal development.
• Prior food service and/or customer service experience, demonstrating a strong understanding of customer needs and expectations.

Career Growth Opportunities and Learning Benefits

At Wawa, we are committed to helping our associates build skills to thrive and open doors to new career opportunities. As a Customer Service Associate, you will have access to a range of training and development programs, including:

• Comprehensive training in customer service, food and beverage preparation, and cash register duties.
• Ongoing coaching and feedback to help you develop your skills and achieve your goals.
• Opportunities for advancement and career progression, with a range of roles available across our store operations team.

Work Environment and Company Culture

At Wawa, we pride ourselves on our positive and supportive work environment, where all associates are treated fairly and with respect. We are committed to helping our communities and one another at every turn, recognizing that when we work together, there's no limit to how far we can go. As a Customer Service Associate, you will be part of a caring team that is dedicated to helping all of us fly high – together.

Compensation, Perks, and Benefits

At Wawa, we offer a competitive salary and a range of perks and benefits, including:

• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan, with company match.
• Paid time off and holidays, allowing you to relax and recharge.
• Opportunities for advancement and career progression, with a range of roles available across our store operations team.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Customer Service Associate position. With a strong foundation in customer service, food and beverage preparation, and cash register duties, you will be an integral part of our store operations team, delivering exceptional customer experiences that support our vision to fulfill lives every day. Apply now and let's discuss how you can become a vital part of our success story.