Experienced Customer Service and Chat Support Professional - On-Site Opportunity at Webhelp in Jacksonville, FL

Introduction to Webhelp and Our Mission

At Webhelp, we pride ourselves on being a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging among our team members. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you're looking for a career change with a company that truly cares about its employees and is dedicated to making a positive impact, we invite you to join our team as a Customer Service and Chat Support Professional.

About the Role

As a Customer Service and Chat Support Professional at Webhelp, you will play a vital role in delivering outstanding customer experiences via the Internet. Your primary responsibilities will include providing customer support, resolving technical and financial issues, and assisting with billing concerns. You will be the face of our company, and your excellent communication skills, empathy, and problem-solving abilities will be essential in ensuring that our customers receive the best possible service.

Key Responsibilities:

• Provide customer support via the Internet, responding to customer inquiries and resolving issues in a timely and professional manner
• Help customers resolve technical and financial issues, using your knowledge and expertise to provide effective solutions
• Assist in correcting billing concerns, ensuring that customers are satisfied with the outcome
• Deliver expert customer experiences, using your excellent communication skills to build trust and rapport with our customers
• Collaborate with other team members to achieve shared goals and objectives, contributing to a positive and supportive team culture

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 1 year of customer service experience, preferably in a similar role or industry
• High School Diploma or equivalent, with a strong focus on education and personal development
• Proficiency in fast-paced multi-tasking, with the ability to prioritize tasks and manage your time effectively
• Familiarity with iOS and/or macOS, or comparable technology, with a willingness to learn and adapt to new systems and tools
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience working in a chat support or customer service role, with a strong understanding of the principles and practices of excellent customer service
• Knowledge of customer service software and technology, with the ability to quickly learn and adapt to new systems and tools
• Experience working in a team environment, with a strong focus on collaboration and teamwork
• Strong technical skills, with the ability to troubleshoot and resolve technical issues

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, with a strong focus on prioritizing tasks and managing your time effectively
• Strong technical skills, with the ability to troubleshoot and resolve technical issues
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork

Career Growth and Learning Benefits

At Webhelp, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service and Chat Support Professional, you will have access to a range of training and development programs, including:

• Paid training for 5 weeks, starting at $18/hour, with performance-based incentives
• Lucrative employee referral bonus opportunities, with the ability to earn rewards for referring friends and family to join our team
• Company networking opportunities, with organized groups and events focused on topics such as diversity, equity, and inclusion, and global citizenship
• 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs, with trained partners to help promote a healthy and balanced lifestyle
• Mentorship programs, with experienced colleagues and leaders to support your career journey and provide guidance and advice

Work Environment and Company Culture

At Webhelp, we pride ourselves on our positive and supportive work environment, with a strong focus on diversity, equity, and inclusion. Our company culture is built on the following values:

• People-first approach, with a strong focus on employee well-being and satisfaction
• Inclusive and diverse workplace, with a commitment to creating a welcoming and respectful environment for all employees
• Collaborative and team-oriented culture, with a strong focus on working together to achieve shared goals and objectives
• Commitment to excellence, with a strong focus on delivering exceptional customer experiences and continuously improving our processes and systems

Compensation, Perks, and Benefits

As a Customer Service and Chat Support Professional at Webhelp, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary, with opportunities for performance-based incentives and bonuses
• Paid training and development programs, with a strong focus on career growth and advancement
• Lucrative employee referral bonus opportunities, with the ability to earn rewards for referring friends and family to join our team
• Company networking opportunities, with organized groups and events focused on topics such as diversity, equity, and inclusion, and global citizenship
• 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)

Conclusion

If you're looking for a career change with a company that truly cares about its employees and is dedicated to making a positive impact, we invite you to join our team as a Customer Service and Chat Support Professional. With a strong focus on diversity, equity, and inclusion, and a commitment to delivering exceptional customer experiences, we believe that Webhelp is the perfect place to grow your career and achieve your goals. Apply today and discover why we're one of the world's best workplaces!

How to Apply

To apply for this role, please submit your application today. We can't wait to hear from you and explore how you can contribute to our team's success.