Experienced Customer Service Representative I - First Shift Remote Opportunity with Competitive Compensation and Growth Prospects

Introduction to Stryker Corporation

Stryker Corporation is a renowned leader in the medical technology industry, dedicated to making healthcare better. With a rich history of innovation and a commitment to excellence, we are seeking talented individuals to join our team. As a Customer Service Representative I, you will play a vital role in delivering exceptional customer experiences and driving business success. This remote position offers the perfect opportunity to work from the comfort of your own home, with a competitive compensation package and a dynamic work environment.

Job Overview

In this exciting role, you will provide top-notch customer service, resolving inquiries, and addressing concerns related to sales, promotions, installations, and communications. As the customer-facing voice of our organization, you will develop creative solutions to customer issues, provide phone support, and maintain accurate records of customer interactions. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

• Validate ship-to and replenishment locations of orders with sales and operations partners to ensure accuracy and efficiency
• Enter purchase orders with precision, pushing back on incorrect or subpar data to maintain high standards
• Verify the accuracy of incoming surgery product usage cases, ensuring seamless customer experiences
• Develop and implement creative solutions to customer issues, providing exceptional phone support and maintaining detailed records of customer interactions
• Proactively update customers on order status, accelerating the billing process and driving business results
• Collaborate with the Sales Department to provide timely and accurate responses to customer inquiries, researching and resolving issues with sales teams
• Build strong relationships with hospital billing specialists, supporting surgery product usage questions, and following up to collect purchase orders and clarify discrepancies
• Support Sales Representatives in resolving product usage pricing or discrepancies, ensuring customer satisfaction and driving revenue growth

Requirements and Qualifications

To succeed in this role, you will need:

Essential Qualifications

• High School Diploma or GED, demonstrating a strong foundation in education
• Two (2) years of relevant work experience in customer service, sales, or a related field, showcasing your ability to work in a fast-paced environment

Preferred Qualifications

• Experience as an account representative, with a proven track record of building strong customer relationships
• Familiarity with Oracle, demonstrating your technical skills and ability to learn new systems

What We Offer

In return for your hard work and dedication, we offer a competitive compensation package, including:

• Hourly rate: $19.58 - $32.04, plus bonus eligibility and benefits, recognizing your value to our organization
• Opportunities for career growth and professional development, helping you achieve your long-term goals
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences
• Flexible work arrangements, including remote work options, to help you maintain a healthy work-life balance
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings plans and paid time off

Career Growth and Development