Experienced Customer Service Representative - Limited Service (Remote in NJ) - Healthcare Coverage Support and Marketplace Guidance

Introduction to Maximus

Maximus is a leading provider of health and human services, dedicated to helping individuals and families access the support they need to thrive. Our team is passionate about delivering exceptional customer experiences, and we're now seeking an experienced Customer Service Representative to join our remote team in New Jersey. As a Customer Service Representative - Limited Service, you will play a vital role in providing top-notch support to individuals and families navigating the healthcare marketplace.

Job Overview

In this limited-service, full-time position, you will be responsible for answering inquiries from individual consumers, providing general information, and assisting with applications for healthcare coverage through the Marketplace. This is an excellent opportunity to develop your customer service skills, work with a diverse range of individuals, and make a meaningful impact in your community. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the support of our state-of-the-art technology and collaborative team environment.

Key Responsibilities

• Answer incoming calls from consumers, including the general public, prospective enrollees, and individuals assisting enrollees or acting on their behalf, in accordance with performance standards, policies, and procedures.
• Respond effectively to all forms of inbound and outbound contacts, providing accurate and timely information to support individuals and families in their healthcare journey.
• Track and document all inquiries using applicable systems, ensuring seamless communication and follow-up with consumers.
• Transfer or refer consumers to appropriate entities according to established guidelines, ensuring that individuals receive the support they need in a timely and efficient manner.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download, providing exceptional customer service and support.
• Facilitate translation services for non-English speaking callers, according to procedures, to ensure that all individuals have access to the support they need.
• Escalate calls or issues to designated staff for resolution as needed, ensuring that complex issues are addressed promptly and effectively.
• Attend meetings and trainings as requested, maintaining up-to-date knowledge of all programs and systems to provide exceptional customer service and support.

Essential Qualifications

• High school diploma or GED required, with 6+ months of relevant professional experience, or an equivalent combination of education and experience.
• Strong data entry and telephone skills, with excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced work environment, with the ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently, with a strong focus on providing exceptional customer service and support.
• Previous experience with computers, phone systems, and headsets preferred, with previous experience in customer service and call center environments also preferred.

Technical Requirements

• Personal PC with operating system of Windows 10 or higher.
• Home internet speed of 25+ Mbps download speed and 15+ Mbps upload, with a hardwired connection.
• PC Processor: Intel i5, AMD Ryzen 5, or better.
• PC Memory: 8+ GB RAM.
• PC Hard Drive Storage: 256 GB SSD.
• USB Headset with wired microphone.
• Webcam.
• Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.

Career Growth Opportunities and Learning Benefits

At Maximus, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative - Limited Service, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing coaching and feedback to support your growth and development.
• Opportunities for advancement and career progression within the company.
• Access to a range of employee recognition and reward programs.

Work Environment and Company Culture

At Maximus, we're proud of our diverse and inclusive workplace culture. As a remote worker, you will be part of a collaborative and supportive team environment, with regular opportunities for virtual meetings and team-building activities. We're committed to providing a positive and inclusive work environment, with a range of employee benefits and perks, including:

• Competitive salary and benefits package.
• Opportunities for flexible working arrangements, including remote work options.
• Access to a range of employee recognition and reward programs.
• Comprehensive training and development opportunities.
• Diverse and inclusive workplace culture.

Compensation, Perks, and Benefits

As a Customer Service Representative - Limited Service, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate of $18.00 per hour.
• Opportunities for overtime and bonus pay.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Employee recognition and reward programs.

Conclusion

If you're passionate about delivering exceptional customer service and support, and are looking for a challenging and rewarding career opportunity, we want to hear from you. As a Customer Service Representative - Limited Service, you will play a vital role in supporting individuals and families navigating the healthcare marketplace. With a range of training and development opportunities, a collaborative and supportive team environment, and a comprehensive compensation and benefits package, this is an excellent opportunity to take your career to the next level. Apply today and join our team of dedicated and passionate professionals.

Don't miss out on this opportunity to make a difference in your community. Apply now and take the first step towards a rewarding and challenging career as a Customer Service Representative - Limited Service.