Experienced Customer Service Representative - Onsite Opportunity for Career Growth and Development in a Dynamic and Supportive Environment

Welcome to Teleperformance: A Global Leader in Digital Business Services

Teleperformance is a renowned global company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a diverse team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we pride ourselves on our global scale and local presence, allowing us to make a positive impact on our communities, clients, and the environment.

Join Our Team: Become a Key Member of Our Collaborative and Dynamic Customer Service Team

We are excited to announce an opening for a Customer Service Representative - Onsite at our office in Shreveport, Louisiana. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and finding innovative solutions to address customer concerns. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Benefits of Working with Teleperformance

At Teleperformance, we offer a comprehensive range of benefits to support your career growth, well-being, and financial security. These include:

• Paid training to help you develop your skills and knowledge
• Competitive wages to recognize your hard work and dedication
• Full benefits, including medical, dental, vision, 401k, and more, to support your health and financial well-being
• Paid time off to allow you to relax and recharge
• Employee wellness and engagement programs to promote a healthy work-life balance and foster a sense of community

Teleperformance and You: A Partnership for Success

At Teleperformance, we believe in empowering our employees to deliver their best work and achieve their full potential. Through a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. As a Customer Service Representative - Onsite, you will play a vital role in making this happen, working in a collaborative and engaging environment where no two days are the same.

Your Responsibilities: Delivering Exceptional Customer Service

As a Customer Service Representative - Onsite, your key responsibilities will include:

• Connecting with customers via phone, email, chat, and social media to address their questions and concerns
• Calmly attempting to resolve and de-escalate issues, providing innovative solutions and alternatives when necessary
• Escalating interactions when necessary and appropriate, ensuring seamless communication and issue resolution
• Responding to requests for assistance and processing payments, ensuring timely and efficient service delivery
• Tracking all call-related information for auditing and reporting purposes, maintaining accurate records and data
• Providing feedback on call issues, contributing to continuous improvement and process refinement
• Upselling when required, identifying opportunities to promote products and services that meet customer needs

Qualifications: Join Our Team of Fearless and Inspired Individuals

We are looking for fearless and inspired individuals who are passionate about delivering exceptional customer service and driving success. To be considered for this role, you should possess:

• High school diploma or equivalent, with IT/network certifications or degrees preferred
• Proven call center experience, with a strong track record of delivering outstanding customer service
• Typing speed of 25 WPM, with proficiency in PC operation and navigation
• Entry-level network troubleshooting skills, with the ability to set up home Wi-Fi networks and configure routers or switches
• Core proficiency with laptop or desktop computers, with excellent communication skills, both oral and written
• Ability to work independently, with active listening skills and a composed and objective approach to issue resolution

Be Part of Our TP Family: A Culture of Inclusion, Diversity, and Support

At Teleperformance, we are committed to providing an environment where our employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We believe in fostering a culture of inclusion and diversity, where everyone feels welcome and valued. As a Customer Service Representative - Onsite, you will be part of a dynamic and supportive team, with opportunities for career growth, development, and advancement.

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are dedicated to helping our employees achieve their full potential and advance in their careers. As a Customer Service Representative - Onsite, you will have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge
• Opportunities for career advancement, with a clear path for progression and growth
• Mentorship and coaching, with experienced professionals who can provide guidance and support
• A dynamic and supportive work environment, with a culture of collaboration and teamwork

Work Environment and Company Culture: A Place to Thrive

Our office in Shreveport, Louisiana, offers a modern and comfortable work environment, with state-of-the-art facilities and equipment. As a Customer Service Representative - Onsite, you will be part of a vibrant and diverse team, with a culture that values inclusivity, respect, and open communication. We believe in fostering a positive and supportive work environment, where everyone feels valued and empowered to contribute their best work.

Compensation, Perks, and Benefits: A Competitive Package

We offer a competitive compensation package, with a range of perks and benefits designed to support your financial security, health, and well-being. These include:

• A competitive salary, with opportunities for bonuses and incentives
• Comprehensive benefits, including medical, dental, vision, 401k, and more
• Paid time off, with flexible scheduling and work-life balance
• Employee wellness and engagement programs, with access to fitness classes, mental health resources, and more

Conclusion: Join Our Team and Build a Rewarding Career

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Onsite, you will be part of a dynamic and supportive team, with opportunities for career growth, development, and advancement. Don't miss out on this chance to build a rewarding career with a global leader in digital business services. Apply today and let's build the future together!

We Want to Hear From You! If this role sounds like a perfect fit, don't hesitate. Apply today and take the first step towards a fulfilling and challenging career with Teleperformance.