Bilingual French and English Customer Service Representative - Remote Work Opportunity with a Global Leader in Customer Experience Management

Introduction to Concentrix

Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are a leader in customer experience management, helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a presence in over 70 countries, we are proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year.

Job Overview

We are seeking a highly skilled and motivated Bilingual French and English Customer Service Representative to join our team of game-changers. As a remote customer service representative, you will work from the comfort of your own home, providing exceptional customer service support to our clients via inbound and outbound calls, emails, and chats. Your primary goal will be to resolve customer inquiries, concerns, and issues in a timely and professional manner, ensuring a positive customer experience and promoting our clients' products and services.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language (French or English)
• Help customers resolve basic technical issues and answer questions about our clients' products and services
• Track, document, and retrieve information in databases to ensure accurate and efficient customer support
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offer additional products and/or services to customers, as applicable
• Deliver expert customer experiences with a smile, ensuring a positive and memorable interaction with our clients' customers

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Fluency in both French and English (written and verbal)
• 1+ year of customer service experience, preferably in a remote or call center environment
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking and ability to work in a dynamic environment
• Eagerness to learn new technologies and systems
• Strong computer navigation skills and PC knowledge
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

Preferred Qualifications

• Familiarity with iOS and/or MacOS, or comparable technology
• Previous experience working in a customer-facing role, preferably in a remote or call center environment
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Career Growth and Development Opportunities

At Concentrix, we are committed to providing our employees with opportunities for career growth and development. As a remote customer service representative, you will have access to:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

What We Offer

In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that encourages collaboration, creativity, and growth. As a Concentrix employee, you will be part of a global community of game-changers who are passionate about delivering exceptional customer experiences and making a positive impact on the world.

How to Apply

If you are a motivated and customer-focused individual who is fluent in both French and English, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Concentrix!