Experienced Customer Service Representative – Remote and Flexible Opportunity to Make a Difference in People's Lives

Introduction to Workwarp and the Role

At Workwarp, we are dedicated to providing exceptional customer service experiences that make a positive impact on people's lives. We are currently seeking an experienced and compassionate Customer Service Representative to join our team on a remote and flexible basis. As a Customer Service Representative, you will have the opportunity to work from the comfort of your own home, set your own schedule, and make a real difference in the lives of patients and caregivers who rely on our client's payroll services for self-directed Medicaid programs.

About the Company and the Client

Our client is a leading provider of payroll services for people who are in self-directed Medicaid programs. These programs allow patients who have Medicaid to hire the caregiver of their choice, and our client facilitates the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones. As a Customer Service Representative, you will be answering calls on behalf of our client, responding to questions, and providing important information to patients and caregivers.

Key Responsibilities

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions, and providing important information
• Actively assisting with enrollment, program applications, and set up in applicable systems
• Retrieving information to assist caregivers with any payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
• Documenting information and outcomes as necessary

About You

To be successful in this role, you should have at least one year of customer service experience and strong computer skills. You should also be able to offer empathy, patience, and a friendly demeanor at all times, as well as handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers. Additionally, you should have:

• Great active listening skills
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to multitask and adapt to change in a fast-paced environment
• A quality-focused mindset and a desire to achieve first call resolution whenever possible
• The ability to accurately and confidently work with numbers and discuss money

Essential Qualifications

In addition to the skills and competencies listed above, you should also have:

• A high school diploma or equivalent
• At least one year of customer service experience
• Strong computer skills and the ability to troubleshoot technical issues
• The ability to work independently in a remote environment

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a healthcare or customer service environment
• Knowledge of Medicaid programs and payroll services
• Experience with customer relationship management (CRM) software

Your Home Office Environment

To be a successful Customer Service Representative, you will need a dedicated home office environment that meets the following requirements:

• A computer with Windows 10 or 11, 8GB of RAM, and a sound card
• Access to high-speed, hardwired internet (no Wi-Fi or Satellite)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for certification and training purposes
• Up-to-date antivirus software

Flexible Hours of Operation

As a Customer Service Representative, you will enjoy flexible scheduling, where you can use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that our client requires contractors to service between 30-35 hours per week, and Mondays and Fridays are particularly busy.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a certification class, which will take place from December 30th through January 8th. While you will not be able to invoice for the $13 per hour during certification, you will receive $250 after you successfully complete certification and begin servicing.

In addition to the hourly pay, you will also enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.

You will also receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within our client's hours of operation
• The chance to achieve better work-life balance

NexRep Perks Program

As an independent contractor, you will also have the opportunity to participate in the NexRep Perks program, which recognizes the service provided by independent contractors to our clients and their customers. With the NexRep Perks program, you will have the opportunity to earn Perks points, which can be redeemed for exclusive discounts and savings on a variety of common expenses, such as health and dental coverages, banking services, legal and technical support, and more.

Conclusion

If you are a compassionate and experienced customer service professional who is looking for a flexible and fulfilling opportunity to make a difference in people's lives, we encourage you to apply for this role. With a competitive hourly pay rate, flexible scheduling, and opportunities for professional development and growth, this is an opportunity you won't want to miss. Apply now and take the first step towards a rewarding new role.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.