Experienced Customer Service Representative - Sales (Hybrid) - Unlock Your Potential with a Leading Telecommunications Company

Introduction to Our Company

At AT&T, we are pioneers in making connections and have been innovating for nearly 150 years. Our company was founded by Alexander Graham Bell, the inventor of the telephone, and we have been at the forefront of technological advancements ever since. We are committed to bringing families, communities, and businesses together with the products and services they need to thrive every day. With the widespread availability of 5G and Fiber, we are creating connections that change the world. As a leader in the telecommunications industry, we are dedicated to providing exceptional customer service and creating meaningful connections with our customers.

Job Overview

We are seeking an experienced and skilled Customer Service Representative - Sales (Hybrid) to join our team. As a member of our team, you will be the voice of AT&T, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This is a hybrid-remote position that reports to our Mesa, AZ location, requiring you to work in-center 3-4 days weekly and remotely from home 1-2 days weekly. If you are passionate about delivering exceptional customer service and have a strong desire to succeed in sales, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing timely and effective solutions to customer inquiries and concerns.
• Accurately resolve issues related to service, billing, payments, and collections, ensuring that customers are satisfied with the outcome.
• Explain bills and product features clearly, ensuring that customers understand the services and products they are using.
• Troubleshoot basic problems and seek higher support if needed, escalating complex issues to senior team members or specialized support teams.
• Build customer confidence and loyalty by resolving issues efficiently and effectively, providing a positive customer experience that drives long-term loyalty.
• Support various customer inquiries, including technical issues, providing timely and effective solutions to customer problems.
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and holidays, ensuring that our customers receive the support they need whenever they need it.

Essential Qualifications

• Unwavering customer focus, with a strong desire to deliver exceptional customer service and create meaningful connections with customers.
• Strong work ethic, with a willingness to learn and adapt to new situations and challenges.
• Adaptability, with the ability to work in a fast-paced environment and adjust to changing priorities and circumstances.
• Problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Attention to detail, with a focus on accuracy and quality in all aspects of your work.

Preferred Qualifications

• Previous experience in customer service or sales, with a proven track record of success in a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to work in a team environment, with a focus on collaboration and mutual support.
• Strong technical skills, with the ability to learn and adapt to new technologies and systems.
• High school diploma or equivalent required, with a degree in a related field preferred.

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to analyze problems and develop effective solutions.
• Ability to work in a fast-paced environment, with a focus on adaptability and flexibility.
• Strong technical skills, with the ability to learn and adapt to new technologies and systems.
• Ability to work independently and as part of a team, with a focus on collaboration and mutual support.

Career Growth Opportunities and Learning Benefits

At AT&T, we are committed to the growth and development of our employees. As a Customer Service Representative - Sales (Hybrid), you will have access to a range of training and development opportunities, including paid training, tuition reimbursement, and extensive employee wellness programs. You will also have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With career possibilities that are limitless, you will have the opportunity to advance your career and achieve your long-term goals.

Work Environment and Company Culture

At AT&T, we are proud of our company culture, which is built on a foundation of innovation, teamwork, and customer focus. We are committed to creating a work environment that is inclusive, supportive, and empowering, where employees can thrive and reach their full potential. As a Customer Service Representative - Sales (Hybrid), you will be part of a dynamic and fast-paced team, working in a collaborative and supportive environment that is focused on delivering exceptional customer service.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone. You will also be eligible for a range of perks and benefits, including tuition reimbursement, paid time off and holidays, medical/dental/vision coverage, and a 401(k) plan. With a milestone bonus of $1,000 and uncapped commissions for sales goals, you will have the opportunity to earn a competitive income and achieve your financial goals.

Conclusion

If you are passionate about delivering exceptional customer service and have a strong desire to succeed in sales, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Sales (Hybrid) at AT&T, you will be part of a dynamic and fast-paced team, working in a collaborative and supportive environment that is focused on delivering exceptional customer service. With a range of training and development opportunities, a competitive salary and benefits package, and a company culture that is built on innovation, teamwork, and customer focus, this is an opportunity that you won't want to miss. Apply today and take the first step towards an exciting and rewarding career with AT&T!