Customer Service Representative - Non-Profit Support - Remote Opportunity with a Leading Digital Transformation Company

Join the Team: Customer Service Reps/Not-For-Profit Support - Remote

Are you a motivated and compassionate individual with a passion for helping others? Do you have a knack for solving problems and delivering exceptional customer service experiences? We're looking for talented customer service representatives to join our team in supporting a renowned non-profit organization that provides scholarships to students attending K-12 private schools.

About Us

Sutherland is a Great Place to Work certified digital transformation company with over 35 years of experience in helping global customers achieve greater agility and transform automated customer experiences. We work with some of the world's most recognized brands across various industries, including banking, insurance, healthcare, and more. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we're committed to creating a work environment that's engaging, challenging, and rewarding.

Job Summary

We're seeking customer service representatives to work remotely and provide top-notch support to students, parents, and educators who reach out to our non-profit client for assistance. As a customer service representative, you'll be the primary point of contact for callers, responding to their queries, resolving issues, and providing information in a timely and professional manner. If you're a people person with excellent communication and problem-solving skills, we want to hear from you!

Key Responsibilities:

• Respond to incoming calls from students, parents, and educators, providing information and support on scholarship programs, application processes, and related services.
• Resolve caller complaints and concerns in a fair, timely, and professional manner, escalating complex issues to senior representatives as needed.
• Utilize strong communication and interpersonal skills to empathize with callers, understand their needs, and deliver personalized support.
• Maintain accurate records of caller interactions, documenting issues, resolutions, and follow-up activities.
• Collaborate with colleagues to share knowledge, best practices, and feedback, contributing to continuous improvement and process enhancements.
• Adhere to performance metrics and quality standards, striving for excellence in every interaction.

Requirements:

To be successful in this role, you'll need:

• At least one year of customer service or call center experience.
• Excellent English proficiency, with strong written and verbal communication skills.
• Proven problem-solving and analytical skills, with the ability to think critically and resolve issues efficiently.
• A customer-centric approach, with a focus on delivering exceptional service experiences.
• Self-motivation, detail-orientation, and the ability to multitask in a fast-paced environment.
• Accurate typing and keyboard skills, with comfort using PCs and navigating the internet.

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Experience working in a non-profit or education setting.
• Familiarity with scholarship programs or financial aid processes.
• Certification in customer service or a related field.

Work Environment and Benefits

As a remote customer service representative, you'll enjoy:

• A flexible, work-from-home arrangement with a competitive salary.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for career growth and professional development.
• A dynamic, supportive work environment with a team of experienced professionals.

Technical Requirements:

To work from home, you'll need:

• Wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download.
• A secure, quiet, distraction-free workspace.

Sutherland will provide all necessary equipment and training to ensure your success in this role.

Diversity and Inclusion

At Sutherland, we're committed to creating an inclusive and respectful work environment that values diversity in all its forms. We welcome applicants from diverse backgrounds and perspectives, and we're proud to be an equal opportunities employer.

EEOC and Veteran Documentation:

Sutherland is an equal opportunities employer, and we comply with all relevant laws and regulations. We invite applicants to voluntarily provide information on their sex, ethnicity, handicap, veteran status, and other protected characteristics, which will be kept confidential and used for statistical analysis only.

How to Apply

If you're passionate about delivering exceptional customer service and supporting a worthy cause, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Don't miss this chance to join our team and make a difference in the lives of students and educators!