Customer Service Specialist - Healthcare - Medical Collections and Patient Engagement

Join the Team at GetixHealth: Where Compassion Meets Innovation in Healthcare

At GetixHealth, we're dedicated to revolutionizing the way healthcare is delivered, making it more accessible, efficient, and patient-centered. Our mission is built on a foundation of compassion, integrity, and innovation, and we're looking for talented individuals like you to join our team. As a Customer Service Specialist - Healthcare, you will play a vital role in ensuring that our clients receive exceptional service, and that our patients have a seamless experience. If you're passionate about making a difference in healthcare and have a knack for providing top-notch customer service, we want to hear from you!

About the Role

We're seeking a highly skilled and empathetic Customer Service Specialist - Healthcare to join our dynamic team. In this hybrid role, you'll have the flexibility to work from our remote office or from the comfort of your own home. As a Customer Service Specialist, you will be the face of GetixHealth, interacting with patients, clients, and healthcare professionals with compassion, professionalism, and expertise.

Key Responsibilities

• Medical Collections: Ensure accurate and timely billing and payment processing for client-assigned healthcare accounts, adhering to applicable laws and regulations, and GetixHealth's policies and procedures.
• Patient Engagement: Respond to telephone inquiries (inbound/outbound) using standard procedures and scripts, gathering information, performing research, and resolving customer inquiries in a timely and professional manner.
• Communication: Inform patients and customers about available services, assess their needs, and communicate options for resolution, ensuring that they feel heard and supported throughout their journey.
• Collaboration: Work closely with interdepartmental teams, including leadership, education, and development, to plan and implement department goals, and make recommendations to management to improve efficiency and effectiveness.
• Time Management: Prioritize calls, escalate as required, and ensure accurate phone coverage, demonstrating exceptional organizational and time management skills.
• Professional Development: Stay up-to-date with industry trends, best practices, and regulatory requirements, continuously developing your skills and knowledge to excel in your role.

Requirements and Qualifications

To succeed as a Customer Service Specialist - Healthcare at GetixHealth, you will need:

• Education: A high school diploma or college degree from an accredited college or university.
• Language Skills: Spanish fluency is preferred, but not required.
• Industry Experience: Two to five years of experience in medical revenue cycle management, with a proven understanding of the medical revenue cycle.
• Medical Knowledge: Practical or classroom knowledge of medical terminology, anatomy, and healthcare operations.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills, with the ability to communicate effectively with patients, clients, and healthcare professionals.
• Technical Skills: Proficiency in MS Office Suite Applications, with strong PC skills.
• Attention to Detail: A keen eye for detail, with the ability to accurately process information and maintain confidentiality.
• Teamwork: A proven ability to work collaboratively in a team environment, with a strong work ethic and commitment to delivering exceptional results.

Work Environment and Physical Requirements

As a Customer Service Specialist - Healthcare at GetixHealth, you will work in a hybrid environment, with the flexibility to work from home or our office location.

• Work Schedule: 10am-7pm CST or 11am-8pm CST.
• Physical Requirements: The position requires the dexterity to operate office equipment, such as a personal computer, keyboard, mouse, and telephone. Occasional lifting may be required up to 25 lbs.
• Driver License: A current, valid driver license or reliable transportation to commute to/from work is required.

What We Offer

At GetixHealth, we're committed to providing our team members with a comprehensive benefits package, including:

• Competitive Salary: A competitive salary, reflecting our commitment to attracting and retaining top talent.
• PTO: Accrued PTO from Day 1, with an annual personal holiday.
• Paid Holidays: Paid holidays, including major holidays and observances.
• 401k with Match: A 401k plan with a company match, to help you plan for your future.
• Employee Referral Bonus Program: A lucrative employee referral bonus program, recognizing your contributions to our team.
• Life Insurance: Paid 20K employee life insurance, providing financial protection for your loved ones.
• Long-Term Disability: Paid employee long-term disability, ensuring your financial well-being in the event of an unexpected absence.
• Medical, Dental, and Vision: Comprehensive medical, dental, and vision coverage, with flexible plan options.
• Employee Discounts: Exclusive employee discounts on our services and products.

Why Join GetixHealth?

At GetixHealth, we're dedicated to creating a work environment that's supportive, inclusive, and empowering. Here are just a few reasons why you should consider joining our team:

• Innovative Culture: We're a forward-thinking organization, always looking for new ways to improve healthcare delivery and patient outcomes.
• Opportunities for Growth: We offer opportunities for professional growth and development, with a focus on mentorship and career advancement.
• Collaborative Team: Our team is passionate, dedicated, and collaborative, with a shared commitment to delivering exceptional results.
• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to support your work-life balance.

Are You the One We're Looking For?

If you're a motivated, compassionate, and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Customer Service Specialist - Healthcare, and be part of our mission to revolutionize healthcare delivery.