Customer Services Representative - Spanish and Portuguese Speaker - Remote Role with Medtronic - Global Healthcare Technology Leader
Join the Medtronic Team as a Customer Services Representative - Spanish and Portuguese Speaker
Medtronic, a global leader in medical technology and solutions, is seeking a skilled and motivated Customer Services Representative - Spanish and Portuguese Speaker to join our team! As a remote role, this position offers the freedom and flexibility to work from anywhere while being part of a dynamic team that champions healthcare access and equity for all. If you have a passion for delivering exceptional customer service and possess strong communication skills in Spanish, Portuguese, and English, we encourage you to apply!
About Medtronic
At Medtronic, we lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart, putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
A Day in the Life
As a Customer Services Representative - Spanish and Portuguese Speaker at Medtronic, you will be part of a diverse team of innovators who bring their worldview, unique backgrounds, and individual life experiences to work every day. You will work 2 days from our office in Watford and 3 days from home, providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services. Your responsibilities will include:
- Providing technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
- Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
- Resolving technical queries using an array of troubleshooting tools
- Ensuring all details are recorded within our Customer Relationship Management (CRM) database
- Exceeding customer expectations when handling and resolving inquiries
- Always striving for first contact resolution and offering a world-class service
- Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting
Required Knowledge and Experience
To be successful in this role, you will need:
- Great communication skills (verbal and written) in Spanish, Portuguese, and English
- Ability to remain calm and demonstrate resilience during pressurized situations
- Computer literacy with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
- Basic to intermediate level of math skills required to assist customers with their vital statistics
Career Growth Opportunities and Learning Benefits
At Medtronic, we are committed to the growth and development of our employees. As a Customer Services Representative - Spanish and Portuguese Speaker, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge
- Career advancement opportunities within the company
- A dynamic and inclusive culture that welcomes the challenge of life-long learning
Work Environment and Company Culture
Medtronic is a company that values its employees and strives to create a work environment that is inclusive, diverse, and supportive. As a remote role, you will have the flexibility to work from anywhere, but you will also have the opportunity to connect with your colleagues and be part of a team that is passionate about making a difference in the lives of patients.
Compensation, Perks, and Benefits
Medtronic offers a competitive salary and flexible benefits package, including:
- A commitment to our employees' lives at the core of our values
- Recognition of employees' contributions and sharing in the success they help to create
- A wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage
- Eligibility for a short-term incentive called the Medtronic Incentive Plan (MIP)
Why Join Medtronic?
By joining Medtronic, you will be part of a team that is dedicated to alleviating pain, restoring health, and extending life. You will have the opportunity to:
- Build a better future, amplifying your impact on the causes that matter to you and the world
- Grow a career reflective of your passion and abilities
- Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
How to Apply
If you are ready for this challenge and want to become a vital part of our success story, please apply now! We look forward to hearing from you and discussing how you can join our team.
Equal Employment Opportunity
Medtronic is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient-facing field employees, going into a healthcare setting is considered an essential function of the job, and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
Apply for this job