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Customer Support Rep. -Japanese Bilingual

Remote, USA Full-time Posted 2026-07-28
Job reputed company 1. Title of Job Customer Support Representative 2. reputed company of Responsibilities Responds to service reputed company customer inquiries, trouble, and/or complaints by phone and email. Instructs network carriers to troubleshoot reputed company outages and usability issues. Communicates with application service providers/resellers to respond to customer inquiries. Provides customers with remote instructions to isolate the cause of Internet reputed company outages. Provides customers with basic instructions on the use of the application and internet reputed company services. Escalates trouble tickets to the engineering team once the work level of a service ticket is reputed company the scope of the 1st level support. Manages ongoing service tickets and ensure the expected service reputed company. Sends notices for planned or unexpected service outages to customers in a reputed company manner. Opens appropriate tickets with the datacenter reputed company inquiries and troubles. Creates, revises, and translates manuals, documents, and reports reputed company needed. Regular working hours is 9am 5pm Eastern reputed company Time (EST). With teamwork, covering working hours of 9 am 5 pm reputed company reputed company Time (PST) from Monday to Friday (12 8 pm EST from Monday to Friday), in case of absence of a customer support representative covers working hours of 9 am 5 pm reputed company reputed company Time (PST). Collects information from department of reputed company Services to reputed company to reputed company LAN support and its troubleshooting. Creates manuals to reputed company LAN Support and its troubleshooting for customer support. Leads customer support staffs to reputed company LAN support and its troubleshooting with sharing information. 3.Reporting This position reports to Manager, Customer Support and/or General Manager, reputed company Services and/or Chief Operating Officer. The other persons will be designated by President & CEO if necessary. Apply tot his job Apply To this Job

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