Data Analyst - ServiceNow - Driving Innovation and Equity in Government IT

Join the Governor's Office of Information Technology in Shaping the Future of Government Services

We are seeking a highly skilled and motivated Data Analyst - ServiceNow to join our team at the Governor's Office of Information Technology (OIT) in Colorado. As a Data Analyst, you will play a critical role in driving innovation and equity in government services by providing data analysis and insights to support informed decision-making. If you are passionate about using data to drive positive change and have experience with ServiceNow, we encourage you to apply for this exciting opportunity.

About the Governor's Office of Information Technology

The Governor's Office of Information Technology (OIT) is a leader in government IT, dedicated to improving the lives of all Coloradans through innovation and collaboration. We believe that equity, diversity, and inclusion drive our success, and we strive to create an inclusive and collaborative work environment that reflects the communities we serve. Our team is committed to providing secure digital services that put Coloradans first, and we are looking for talented professionals like you to join our team.

Job Summary

As a Data Analyst - ServiceNow, you will be responsible for providing data analysis and insights to support the ServiceNow team. You will work closely with stakeholders to identify trends and patterns in complex data sets, create and update dashboards and reports, and communicate findings to inform decision-making. This is a unique opportunity to join a dynamic team and contribute to the development of a leading government IT organization.

Key Responsibilities

• Create, review, update, and communicate dashboards and reports in collaboration with stakeholders, including the Manager, Analytics and Development, Director, Technology Performance & Planning, OIT leadership, peers, and agency stakeholders.
• Identify, analyze, and interpret trends or patterns in complex data sets to inform decision-making.
• Create, review, update, and communicate ServiceHub and other relevant metrics in collaboration with stakeholders.
• Validate, filter, and "clean" data by reviewing relevant reports, metrics, and performance indicators to locate and correct data problems.
• Collaborate with stakeholders to develop and execute a change strategy, including stakeholder analysis, communication plans, and adoption plans.

Essential Qualifications

Work Experience:

Two (2) years of experience as a Data Analyst in an Enterprise environment.

Education:

A degree in a related field, such as computer science, statistics, or mathematics, is preferred.

Substitutions:

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

• Three (3) years working experience as a Data Analyst or Business Data Analyst, including experience in soliciting requirements.
• Experience with ServiceNow, including hands-on performance analytics, reporting, and dashboard development.
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques.
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.).
• Adept at queries, report writing, and presenting findings.

Skills and Competencies

To be successful in this role, you will need:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work with complex data sets and identify trends and patterns.
• Experience with ServiceNow and data analysis tools.
• Knowledge of statistics and data modeling techniques.
• Ability to communicate findings and insights to inform decision-making.

Career Growth Opportunities and Learning Benefits

At OIT, we are committed to the growth and development of our employees. This role offers opportunities to:

• Develop expertise in data analysis and ServiceNow.
• Collaborate with stakeholders to drive innovation and equity in government services.
• Contribute to the development of a leading government IT organization.
• Participate in training and professional development opportunities.

Work Environment and Company Culture

At OIT, we strive to create an inclusive and collaborative work environment that reflects the communities we serve. Our office is located in Colorado, and we offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A commitment to equity, diversity, and inclusion.
• Flexible work arrangements, including remote work options.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A wide salary range, with a salary analysis to comply with the Colorado Equal Pay for Equal Work Act.
• Comprehensive benefits, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and training.
• A dynamic and supportive work environment.

How to Apply

If you are a motivated and talented Data Analyst with experience with ServiceNow, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:

Conclusion

We are seeking a highly skilled and motivated Data Analyst - ServiceNow to join our team at the Governor's Office of Information Technology. If you are passionate about using data to drive positive change and have experience with ServiceNow, we encourage you to apply for this exciting opportunity. Join our team and contribute to the development of a leading government IT organization.