Customer Service Associate - Remote Opportunity in Kentucky - Delivering Exceptional Pet Parent Experiences

Join Chewy, America's #1 Pet Pharmacy, as a Customer Service Associate!

At Chewy, we're passionate about delivering an exceptional, memorable, and reliable experience for pet parents, every time! As a Customer Service Associate, you'll be part of a dynamic team dedicated to providing top-notch support to our customers via inbound calls and other communication platforms. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we want to hear from you!

About Chewy and the Pet Industry

Chewy is more than just a pet pharmacy - we're a community of pet lovers dedicated to making a difference in the lives of furry friends and their families. As America's #1 pet pharmacy, we've established ourselves as a leader in the industry, known for our commitment to customer satisfaction, quality products, and exceptional service. By joining our team, you'll be part of a company that's shaping the future of pet care and making a positive impact on the lives of pets and their owners.

Key Responsibilities

• Engage directly with pharmacy customers via inbound calls and other communication platforms, providing timely and effective solutions to their queries and concerns.
• Research and problem-solve to determine appropriate solutions for customers, following up as needed to ensure issues are fully resolved.
• Go above and beyond to "wow" our customers by thinking critically, providing personalized support, and adhering to high safety and regulatory standards.
• Maintain a high level of product knowledge to effectively address customer inquiries and provide accurate information.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Essential Qualifications

To succeed as a Customer Service Associate at Chewy, you'll need:

• 1-2 years of experience working in a customer-focused environment, preferably in a pharmacy or healthcare setting.
• Excellent communication skills, both written and verbal, with the ability to effectively engage with customers and internal stakeholders.
• The ability to multi-task, think critically, and prioritize tasks to meet customer needs and achieve productivity goals.
• Flexibility to shift schedule and work overtime as needed to ensure customer satisfaction and meet business demands.
• The ability to pass a background check for a KY Rx Tech license, as required by the state.
• A commitment to being your best and delivering exceptional customer experiences.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Previous experience in a pharmacy or healthcare setting, with knowledge of pharmacy operations and regulations.
• Familiarity with customer relationship management (CRM) software and other customer service tools.
• Experience working in a remote or virtual environment, with the ability to stay motivated and productive.

Skills and Competencies

To excel as a Customer Service Associate at Chewy, you'll need to possess:

• Customer-centric mindset: A passion for delivering exceptional customer experiences and ensuring customer satisfaction.
• Effective communication: The ability to clearly articulate solutions, listen actively, and empathize with customers.
• Problem-solving skills: The ability to think critically, analyze issues, and provide timely and effective solutions.
• Adaptability and flexibility: The ability to adjust to changing priorities, schedules, and customer needs.
• Technical skills: Familiarity with customer service software, CRM systems, and other technology tools.

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our team members grow and develop in their careers. As a Customer Service Associate, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the company.
• A supportive culture that values your contributions and encourages feedback and innovation.

Work Environment and Company Culture

As a remote Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on:

• A commitment to equal opportunity and diversity and inclusion.
• A supportive and collaborative work environment that values your skills and contributions.
• Opportunities for recognition and rewards for your hard work and dedication.

Compensation, Perks, and Benefits

At Chewy, we offer a competitive compensation package and benefits that include:

• Competitive pay and benefits.
• A comprehensive benefits package that includes medical, dental, and vision coverage.
• Opportunities for bonuses and incentives based on performance.
• A culture that values work-life balance and supports your overall well-being.

Join Our Team!

If you're a customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! As a Customer Service Associate at Chewy, you'll be part of a dynamic team that's shaping the future of pet care. Apply today to join our team and start making a difference in the lives of pets and their owners!