Experienced Customer Service Representative - On-Site - Delivering Exceptional Customer Experiences in a Dynamic Global Environment

Join the Concentrix Team: A Global Leader in Customer Engagement Services

Are you a customer-focused professional looking for a career change with a forward-thinking organization that prioritizes a people-first culture and a genuine sense of belonging? Do you want to be part of a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we've got an exciting opportunity for you to join our team as a Customer Service Representative at Concentrix!

About Concentrix: A Company Powered by Passionate People

At Concentrix, we're passionate about delivering exceptional customer experiences that drive business success for our clients. As a global organization with a diverse team from 70 countries, we pride ourselves on our inclusive culture, where every member contributes to and supports each other's success and well-being. We're a company that's constantly evolving and growing, and we're looking for talented individuals like you to join our team and help us achieve our mission to be the greatest customer engagement services company in the world.

Key Responsibilities: Delivering Expert Customer Experiences

As a Customer Service Representative at Concentrix, you'll play a critical role in delivering exceptional customer experiences that drive business success for our clients. Your key responsibilities will include:

• Clarifying customer requirements and resolving customer issues in a timely and professional manner
• Listening attentively to customer needs and concerns, demonstrating empathy and building rapport with customers
• Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Preparing complete and accurate work, including notating accounts as required
• Participating in activities designed to improve customer satisfaction and business performance
• Tracking, documenting, and retrieving information in our call tracking database
• Delivering expert customer experiences with a smile, consistently meeting or exceeding customer expectations

Your Qualifications: The Skills and Competencies We Look For

To succeed as a Customer Service Representative at Concentrix, you'll need to possess the following essential qualifications:

• A high school diploma with six months of customer service experience preferred
• Strong computer navigation skills and PC knowledge
• The ability to multi-task, be flexible, and adapt to changes quickly
• Excellent teamwork and collaboration skills, with the ability to work independently
• Patience and professionalism in all customer contact situations, maintaining a pleasant tone and manner
• Residency in the United States or a valid U.S. address for residence

We're also looking for individuals with the following preferred qualifications:

• Previous experience in a customer-facing role, preferably in a call center or contact center environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
• A customer-centric mindset, with a passion for delivering exceptional customer experiences
• The ability to work in a fast-paced environment, prioritizing multiple tasks and meeting productivity and quality standards

What We Offer: A Comprehensive Benefits Package and Career Growth Opportunities

At Concentrix, we're committed to investing in our people and providing a comprehensive benefits package that supports your career growth and personal well-being. As a Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives to help you succeed in your role
• Lucrative employee referral bonus opportunities to help you grow your network
• Company networking opportunities with organized groups focused on diversity, equity, and inclusion, as well as global citizenship and sustainability
• A 401K plan with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to support your physical and mental well-being
• Mentorship programs that support your career growth and development
• A modern, state-of-the-art office setting with advanced technologies and a collaborative team environment
• Programs and events that celebrate diversity, equity, and inclusion, as well as global citizenship and sustainability

Career Growth Opportunities: Advancing Your Career with Concentrix

At Concentrix, we're committed to helping our people grow and develop their careers. As a Customer Service Representative, you'll have opportunities to advance your career through:

• Training and development programs that enhance your skills and knowledge
• Career progression opportunities into leadership or specialized roles
• Mentorship and coaching from experienced professionals
• Networking opportunities with colleagues and industry leaders

Our Culture: A People-First Organization that Values Diversity and Inclusion

At Concentrix, we're proud of our culture, which is built on a foundation of diversity, equity, and inclusion. We value our people and strive to create a work environment that's inclusive, supportive, and empowering. Our culture is characterized by:

• A people-first approach that prioritizes the well-being and success of our employees
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's free from bias and discrimination
• A collaborative and team-oriented environment that encourages innovation and creativity
• A passion for delivering exceptional customer experiences that drive business success for our clients

Join Our Team: Apply Today and Start Your Journey with Concentrix!

If you're a customer-focused professional looking for a career change with a forward-thinking organization, we want to hear from you! Apply today and discover why over 440,000 people around the globe call Concentrix their "employer of choice." We're excited to welcome you to our team and help you achieve your career goals!

Location: Valdosta, GA, USA

Language Requirements: English

Time Type: Full-time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to creating a diverse and inclusive workplace that values the contributions of all employees.