Customer Operations Specialist (Part-Time, Remo...

<h2>Job Posting for <strong>Customer Operations Specialist (Part-Time, Remote)</strong> at <b>RaffleLink</b></h2> <strong><u>Customer Operations Specialist (Part-Time, Remote)</u></strong> <strong><u>About RaffleLink</u></strong> RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our platform offers: <ul> <li>Easy-to-use raffle creation and management tools</li> <li>Secure payment processing</li> <li>Automated ticket generation and distribution</li> <li>Real-time reporting and analytics</li> <li>Compliance features to help organizations adhere to local regulations</li> </ul> As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. <strong><u>The Role</u></strong> We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. <u>Key Responsibilities:</u> <ul> <li>Manage customer support via email and phone</li> <li>Handle inbound sales inquiries</li> <li>Create user guides and documentation</li> <li>Assist in developing outbound sales strategies (with potential commission structure)</li> <li>Learn and advise on Australian raffle regulations</li> <li>Become an expert in RaffleLink's platform and features</li> <li>Manage and resolve support tickets efficiently</li> <li>Guide clients through permit applications and raffle setup processes</li> <li>Stay updated on industry trends and regulatory changes</li> <li>Contribute to various projects as needed</li> </ul><ul> <li>High school diploma or equivalent (Bachelor’s degree preferred).</li> <li>Previous experience in customer service, preferably in the travel or airline industry.</li> <li>Strong verbal and written communication skills.</li> <li>Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.</li> <li>Ability to multitask and work in a fast-paced environment.</li> <li>Strong problem-solving skills and a customer-first mindset.</li> <li>Reliable internet connection and a quiet workspace free from distractions.</li> </ul>