Senior Data Analyst - Operations Analysis and Performance (OAP) - Air Terminal Customer Assistance (ACS) Resource Planning - Remote Opportunity

Unlock Your Career Potential with Delta Airlines - Join Our Team of Visionary Professionals!

Delta Airlines is on a mission to revolutionize the aviation industry, and we're seeking talented individuals to join our team of innovators and leaders. As a Senior Data Analyst in our Operations Analysis and Performance (OAP) department, specifically within the Air Terminal Customer Assistance (ACS) Resource Planning team, you will play a critical role in driving our company's success by providing strategic insights that inform our operational decisions.

About Our Company and the Role

At Delta Airlines, we're committed to delivering exceptional customer experiences through our top-tier functional execution. Our OAP team is at the forefront of this effort, leveraging data analysis and business acumen to drive our operational excellence. As a Senior Data Analyst, you will be an integral part of our ACS Resource Planning team, working closely with cross-functional stakeholders to analyze key metrics, identify areas for improvement, and develop data-driven solutions that enhance our functional and financial performance.

Key Responsibilities

• Develop predictive models and forecasts to proactively identify ACS staffing needs, collaborating with various cross-functional ACS departments.
• Analyze resource utilization and identify more optimal/efficient solutions to drive business outcomes.
• Create reports related to the execution of resource planning initiatives, providing actionable insights to stakeholders.
• Examine the latest trends in ACS resource planning, staying ahead of the curve in a rapidly evolving industry.
• Extract and analyze data from multiple sources to inform examination, models, and project development.
• Develop and maintain complex reports and analyses, providing strategic guidance to leaders and stakeholders.
• Support complex process improvement and project management initiatives, driving results across functional teams.
• Present findings to OAP and business unit leaders, including senior executives, to inform strategic decision-making.
• Act as an internal consultant to stakeholders, providing insights and expertise to drive business outcomes.
• Prioritize the safety and security of self, others, and personal data, maintaining a culture of excellence in all aspects of the role.

Essential Qualifications

To succeed in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. Our ideal candidate will have:

• Experience with analytical tools, such as SQL, Python, and Tableau, to drive data-driven insights.
• Strong business acumen, statistical, analytical, and problem-solving skills, with the ability to manage complex processes with cross-functional teams.
• Excellent written, presentation, and verbal communication skills, with the ability to create concise, relevant, and strategically focused reports and presentations for senior leaders.
• A strong work ethic, with the ability to perform well under pressure and meet deadlines.
• The capacity to influence without authority and work effectively in a matrix environment.
• Proficiency with MS Office, with the ability to leverage these tools to drive business outcomes.
• A commitment to prioritizing the safety and security of self, others, and personal data.
• A high school diploma, GED, or secondary school equivalency, with a strong foundation in analytical and problem-solving skills.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge in our selection process:

• A degree in a quantitative field, such as mathematics, statistics, or computer science.
• Experience working in the aviation industry or a related field.
• A proven track record of driving business outcomes through data analysis and strategic insights.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Data analysis and interpretation, with the ability to extract insights from complex data sets.
• Strategic thinking, with the ability to drive business outcomes through data-driven insights.
• Communication and presentation, with the ability to effectively convey complex information to stakeholders.
• Collaboration and teamwork, with the ability to work effectively with cross-functional teams.
• Problem-solving and analytical skills, with the ability to drive business outcomes through creative solutions.

Career Growth Opportunities and Learning Benefits

At Delta Airlines, we're committed to helping our employees grow and develop in their careers. As a Senior Data Analyst, you will have access to a range of training and development opportunities, including:

• Professional development programs, designed to enhance your technical and business skills.
• Mentorship opportunities, with experienced leaders and professionals in your field.
• Opportunities for career advancement, with a clear path for progression within the company.

Work Environment and Company Culture

At Delta Airlines, we're proud of our company culture, which is built on a foundation of teamwork, integrity, and respect. As a remote worker, you will be part of a dynamic and distributed team, with the flexibility to work from anywhere. We're committed to providing a work environment that is inclusive, supportive, and empowering, with opportunities for growth and development.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary, with industry-leading profit sharing and 401(k) with generous direct contribution and company match.
• Comprehensive medical benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• A detailed wellness program, recognizing the importance of physical, emotional, financial, and social well-being.
• Domestic and international flight benefits, allowing you to explore the world and experience new cultures.

Join Our Team - Apply Today!

If you're a motivated and talented professional looking to drive business outcomes through data analysis and strategic insights, we want to hear from you! Apply now to join our team of visionary professionals and take the first step towards a rewarding new career.

Seize this opportunity to make a significant impact and drive your career forward. We're excited to welcome you to our team!