Bilingual Customer Service Representative - Call Center - Driveway Finance Corporation

Start Your Career Journey with Driveway Finance Corporation!

Are you looking for a dynamic and rewarding career in a call center environment? Do you have a passion for delivering top-notch customer service and working in a fast-paced, remote-friendly setting? Look no further than Driveway Finance Corporation, a leading automotive retailer in North America and a Fortune 500 company. We're excited to invite you to join our team as a Customer Service Representative and be a part of our mission to Growth Powered by People and Earn Customers for Life.

About Us

Driveway Finance Corporation is a subsidiary of Lithia & Driveway, a company that's been making waves in the automotive industry for years. With hundreds of locations and thousands of vehicles, we're committed to providing an exceptional customer experience, whether in person, online, or a combination of both. Our focus is on building a workplace that ignites ideas and opportunities, and we're dedicated to making a positive impact on our customers, employees, and the communities we serve.

Job Overview

As a Customer Service Representative at Driveway Finance Corporation, you'll play a critical role in delivering exceptional customer service and support to our customers via phone and email. You'll be the primary point of contact for customers with questions, concerns, or issues related to their accounts, and you'll work closely with our Collections Team to ensure seamless account management. If you're bilingual in Spanish, we highly encourage you to apply!

Key Responsibilities

• Handle inbound customer calls and emails in a call center environment while delivering quality service and support
• Monitor customer account details for non-payments, declined payments, delayed payments, and other irregularities
• Prepare documents as needed to fulfill customer requests and resolve issues
• Educate and counsel customers on account terms, payment options, and other relevant information
• Maintain accurate and up-to-date customer account information
• Forward delinquent accounts to the Collections Team for account management
• Perform other duties as assigned by your supervisor or manager

Essential Qualifications

To succeed in this role, you'll need:

• Previous telephone customer service experience (preferred but not required)
• Ability to perform accurate data input into a variety of software systems
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills, both written and verbal
• Proficiency in MS Office (Excel, Word, Windows, etc.) and other relevant software applications
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Bilingual Spanish-speaking skills
• Previous experience in a call center or customer service environment
• Knowledge of loan processing systems and automotive industry terminology

Competencies

At Driveway Finance Corporation, we value the following competencies:

• Accountability: Takes ownership of actions and outcomes
• Adaptability: Adapts to changing priorities, situations, and technologies
• Communication: Listens actively and communicates clearly and effectively
• Customer Focus: Prioritizes customer needs and delivers exceptional service
• Results Orientation: Focuses on achieving results and meeting goals
• Teamwork: Collaborates with colleagues to achieve shared goals and objectives

Career Growth Opportunities

At Driveway Finance Corporation, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in customer service and account management
• Take on additional responsibilities and contribute to special projects
• Advance to leadership roles or other positions within the company
• Participate in training and development programs to enhance your knowledge and skills

Work Environment and Company Culture

We pride ourselves on our positive and inclusive company culture, which values diversity, equity, and inclusion. As a Customer Service Representative, you'll work in a fast-paced, dynamic call center environment with a team of dedicated professionals who are passionate about delivering exceptional customer service. We're committed to providing a work environment that's supportive, engaging, and rewarding.

Compensation and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $20-$21 per hour
• Comprehensive benefits, including medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability insurance
• Paid life insurance
• 401(k) retirement plan
• Employee Stock Purchase Plan
• Lithia Learning Center and other training and development opportunities
• Vehicle purchase discounts and other perks

Join Our Team!

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we want to hear from you! Apply today to join our team as a Customer Service Representative and be a part of our mission to Growth Powered by People and Earn Customers for Life.

We are an equal employment opportunity employer and welcome applicants from diverse backgrounds. We are committed to making reasonable accommodations for qualified individuals with disabilities and disabled veterans.