Experienced Business (B2B) Customer Service Support Representative for Wireless Industry Leader (REMOTE)

Join Our Dynamic Team as a B2B Customer Service Support Representative

Are you a customer-focused professional looking for a challenging and rewarding role in a fast-paced industry? Do you have a passion for delivering exceptional service and support to business clients? If so, we have an exciting opportunity for you to join our team as a Business (B2B) Customer Service Support Representative!

As a leader in the wireless industry, we pride ourselves on providing innovative solutions and outstanding customer experiences. Our team is comprised of talented, interactive, and responsible individuals who enjoy helping others and are committed to making a difference. By joining our team, you'll have the opportunity to work in a collaborative environment that fosters growth, learning, and advancement.

About the Role

As a B2B Customer Service Support Representative, you'll be the primary point of contact for our business customers, providing timely and effective support to resolve their wireless product and service concerns. You'll work closely with our business representatives and Verizon support teams to ensure seamless issue resolution and deliver exceptional customer experiences.

Key Responsibilities

• Interact with business customers via phone and email to assist with their accounts, providing information about products and services, and resolving credit, customer service, and billing concerns.
• Act as a liaison between customers, business representatives, and Verizon support paths to ensure timely and effective issue resolution.
• Maintain accurate records of business interactions, including details of inquiries, complaints, or comments, as well as actions taken.
• Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation.
• Conduct account analysis and reviews, and propose solutions to improve customer satisfaction and loyalty.
• Follow up with businesses to document their experience with our service and identify opportunities for improvement.
• Collaborate with Cellular Sales B2B representatives to ensure optimal care and alignment with customer needs.
• Utilize Microsoft Office, Salesforce, and spreadsheets on a daily basis to manage customer interactions and resolve issues.
• Demonstrate extensive and accurate typing skills to ensure efficient and effective communication.

Essential Qualifications

To succeed in this role, you'll need to possess the following essential qualifications:

• Adaptability: Ability to maintain effectiveness in a fast-paced environment with changing circumstances, tasks, and responsibilities.
• Attention to detail: Commitment to thorough and detailed work methods to ensure accuracy and quality.
• Customer Focus: Understanding of internal and external customer business needs, with a strong emphasis on customer satisfaction and service.
• Organizational Awareness: Knowledge of systems, procedures, and culture within the organization to identify potential problems and opportunities.
• Planning and Organizing: Ability to set priorities, define actions, and allocate resources to achieve predefined goals.
• Written Communication: Effective expression of ideas and opinions in clear, well-structured, and grammatically correct reports or documents.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience with face-to-face or telephone sales.
• Customer service experience over the phone.
• Proficient in Microsoft Office and basic computer skills.

Education and Experience

A High School diploma or equivalent experience is required. Previous customer service or sales experience is preferred, but not essential.

What We Offer

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Competitive base pay of $18/hour.
• Health, Vision, and Dental Insurance.
• 401k matching program.
• Health and Wellness Program.
• Discount on Verizon services.
• Employee Assistance Program.
• Onsite gym and walking trail.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, teamwork, and customer focus. We pride ourselves on providing a collaborative and dynamic work environment that fosters growth, learning, and advancement. As a remote worker, you'll be part of a distributed team that values flexibility and work-life balance.

Career Growth Opportunities

We're committed to helping our employees grow and develop their skills and careers. As a B2B Customer Service Support Representative, you'll have opportunities to advance within the company, take on new challenges, and develop your expertise in customer service and support.

Schedule and Work Arrangements

This is a full-time position, with a schedule that includes Monday to Friday, 8:00 a.m. to 6:00 p.m. The exact days and hours of work will depend on schedule availability and business needs.

Join Our Team and Start Your Great Experience Today!

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a B2B Customer Service Support Representative, you'll be an integral part of our team, delivering exceptional customer experiences and driving business success. Apply now and start your journey with us!