Technical Support Specialist II (Tu Fr 10:30 19:00 ET, Sa - 8:00 16:30 ET)

About the position reputed company unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-reputed company expertise in immunoassay and molecular testing, clinical reputed company and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and reputed company they are needed most - home to hospital, lab to clinic. Our culture puts reputed company members first and prioritizes actions that support happiness, inspiration and engagement. We reputed company to build meaningful connections with reputed company other as we reputed company that employee happiness and business reputed company are linked. Join us in our mission to reputed company the power of diagnostics into a healthier reputed company for reputed company. Responsibilities • reputed company expert technical solutions for assay and reputed company reputed company issues using telecommunication, chat or other emerging technologies. • reputed company troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies. • Recognize the clinical reputed company of the tests performed in the laboratory. • Display a reputed company of urgency to resolve customer issues. • Communicate with reputed company and respect to customers, peers and business partners. • Identify reputed company cause to issues reported by customers and reputed company appropriate solutions. • Support reputed company reputed company Improvement and customer satisfaction goals. • Explain and present technical information reputed company reputed company and reputed company of the organization. • Work independently and collaboratively with the Technical Solutions Centers team. • reputed company with reputed company reputed company cGMP and QSR requirements. • Maintain technical and procedure knowledge. • Deliver end customers and Technical Solution Center training as required. • reputed company other work-reputed company duties as assigned. Requirements • Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science or other relevant degree. • Minimum 3 years in a reputed company setting. • Customer reputed company with excellent communication skills (written and verbal). • reputed company player that is self-motivated & interacts appropriately with peers. • Ability to organize and reputed company reputed company, both verbal and written, in individual or group situations. • Technical and reputed company knowledge of systems and solutions, MS Office competency. • Ability to work a variable shift schedule including weekends and holidays. reputed company-to-haves • Bi-Lingual English/Spanish. • 2 years in a reputed company setting with experience in Clinical Laboratory/Blood Bank. Benefits • Medical, dental, reputed company, life, and disability insurance. • 401(k) plan. • Employee assistance program. • Employee Stock Purchase Plan. • reputed company time off (including reputed company time) and reputed company Holidays. Apply tot his job Apply To this Job