Tier 1 Technical Support Engineer (TSE)

Piper Companies is hiring a Tier 1 Technical Support Engineer for a growing IT Services firm located in Raleigh, NC. The Tier 1 Support Engineer will be responsible for assisting end users via remote and onsite support, resolving basic technical issues related to operating systems, network connectivity, and common applications. The position is primarily remote within North Carolina, with occasional travel to customer sites based on need.Responsibilities for the Tier 1 Technical Support Engineer:Respond to help desk tickets and user inquiries related to Windows and macOS platformsDiagnose and resolve basic hardware, software, and network connectivity issuesAssist with onboarding of new users, including account setup, device configuration, and access permissionsSupport troubleshooting of network protocols including DNS, DHCP, and VPN connectivityEscalate complex issues to Tier 2 or Tier 3 support while providing relevant documentationMaintain accurate records of troubleshooting steps, resolutions, and system changesProvide support for Office 365 applications and basic cloud servicesRequirements for the Tier 1 Technical Support Engineer:1+ years of experience in a technical support or help desk roleWorking knowledge of Windows 10/11 and macOS environmentsFamiliarity with basic networking: DNS, DHCP, VPNsExposure to Active Directory, user account management, and Microsoft Entra is a plusExperience supporting Office 365 suite and general cloud application troubleshootingStrong communication and customer service skillsWillingness to learn and grow into more advanced technical responsibilitiesCompensation for the Tier 1 Technical Support Engineer:$50,000-$60,000 base salaryFull Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by LawKeywords: technical support, IT support, managed service provider, MSP, Windows, macOS, M365, O365, Active Directory, Microsoft Entra, GPO, networking, TCP/IP, DNS, DHCP, VPN, firewalls, routers, switches, Azure Cloud, domain management, SSL certificates, printer troubleshooting, VOIP, remote access, VMware, virtual machines, ConnectWise, ScreenConnect, Automate, client communication, documentation, customer service, problem solving, diagnostics, onsite support, remote support, self-motivated, detail-oriented, certifications, continuing education#LI-AG1#REMOTE This job opens for applications on 7/18/2025. Applications for this job will be accepted for at least 30 days from the posting date. Apply tot his job Apply To this Job