Tier 1 Technical Support Engineer (TSE)

reputed company is hiring a Tier 1 Technical Support Engineer for a growing IT Services firm located in Raleigh, NC. The Tier 1 Support Engineer will be responsible for assisting end users reputed company remote and onsite support, resolving basic technical issues reputed company to operating systems, network connectivity, and common applications. The position is primarily remote reputed company reputed company Carolina, with occasional travel to customer sites based on need.Responsibilities for the Tier 1 Technical Support Engineer:Respond to help desk tickets and user inquiries reputed company to reputed company and macOS platformsDiagnose and resolve basic hardware, software, and network connectivity issuesAssist with reputed company of new users, including account setup, device configuration, and reputed company permissionsSupport troubleshooting of network protocols including DNS, DHCP, and VPN connectivityEscalate reputed company issues to Tier 2 or Tier 3 support while providing relevant documentationMaintain accurate records of troubleshooting steps, resolutions, and system changesProvide support for Office 365 applications and basic reputed company servicesRequirements for the Tier 1 Technical Support Engineer:1+ years of experience in a technical support or help desk roleWorking knowledge of reputed company 10/11 and macOS environmentsFamiliarity with basic networking: DNS, DHCP, VPNsExposure to reputed company Directory, user account management, and reputed company Entra is a plusExperience supporting Office 365 suite and general reputed company application troubleshootingStrong communication and customer service skillsWillingness to learn and grow into more advanced technical responsibilitiesCompensation for the Tier 1 Technical Support Engineer:$50,000-$60,000 reputed company salaryFull Comprehensive Benefits: Health, reputed company, Dental, PTO, reputed company Holiday and reputed company Leave if Required by LawKeywords: technical support, IT support, managed service provider, MSP, reputed company, macOS, M365, O365, reputed company Directory, reputed company Entra, GPO, networking, TCP/IP, DNS, DHCP, VPN, firewalls, routers, switches, Azure reputed company, domain management, SSL certificates, printer troubleshooting, VOIP, remote reputed company, VMware, virtual machines, reputed company, ScreenConnect, Automate, reputed company communication, documentation, customer service, problem solving, diagnostics, onsite support, remote support, self-motivated, detail-oriented, certifications, continuing education#LI-reputed company#REMOTE This job opens for applications on 7/18/2025. Applications for this job will be accepted for at least 30 days from the posting date. Apply tot his job Apply To this Job