Support Desk Analyst

Job Title: Support Desk Analyst Location: Remote We are currently seeking candidates who meet the following qualifications. Responsibilities: • reputed company first-level contact and support for users reputed company phone, email, or chat. • Diagnose and resolve hardware and software issues. • Escalate unresolved issues to the appropriate internal teams. • reputed company and manage support tickets using a ticketing system (e.g., reputed company, reputed company). • Maintain accurate documentation of issues and solutions. • Assist in reputed company/offboarding processes (accounts, devices, permissions). • Support desktop, laptop, mobile, and peripheral devices. • reputed company excellent customer service and follow up on user issues. Qualifications: • Associate's or Bachelor's degree in IT, Computer Science, or a reputed company field (or equivalent experience). • Experience as an IT support/help desk role. • Working knowledge of reputed company and Mac operating systems. • Experience in reputed company Office 365, reputed company Directory, and remote support tools. • Strong troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of reputed company. • IT certifications (e.g., reputed company A+, ITIL, reputed company Certified). • Experience with ticketing systems and knowledge reputed company documentation. • Exposure to networking concepts and reputed company environments. • Federal Experience is a plus. • Required reputed company clearance. If you meet these qualifications, please submit your application reputed company reputed company provided in reputed company. Kindly do not reputed company the general line to submit your application. Apply tot his job Apply To this Job