**Experienced Remote Customer Service Representative (CSR)/Dispatcher - Plumbing, Heating, and Electrical Services**

Join the Super Service Today Team: Deliver Exceptional Customer Experiences Remotely

Super Service Today, Inc. is a leading provider of plumbing, heating, electrical, drain cleaning, sewer repair, and gas work services in Wilmington, MA, and surrounding communities. Since 2010, we have built a reputation for delivering excellent customer service and long-term solutions to our clients. We are now seeking a highly skilled and motivated Remote Customer Service Representative (CSR)/Dispatcher to join our team.

About Our Company Culture and Values

At Super Service Today, we pride ourselves on being a close-knit community that values growth, learning, and teamwork. Our service experts are trained to understand and meet the goals and needs of our customers, ensuring complete satisfaction with the services we provide. We offer a broad range of paid opportunities, including development and training programs, ongoing personal growth, and competitive pay, that give you the chance to reach your full potential.

Job Summary

We are looking for an experienced and customer-focused Remote Customer Service Representative (CSR)/Dispatcher to handle customer inquiries and concerns, provide support and solutions to ensure customer satisfaction, and manage and coordinate service appointments for our plumbing, heating, drain cleaning, electrical, sewer repair, and gas work services. This is a full-time remote role that requires excellent customer service skills, strong communication skills, and the ability to work independently.

Key Responsibilities

• Customer Service: Provide exceptional customer service to address inquiries, resolve issues, and ensure overall customer satisfaction. You will serve as the first point of contact for customers, demonstrating professionalism, empathy, and a dedication to meeting their needs.
• Dispatching: Coordinate with our team of service technicians to schedule appointments, dispatch service calls, and ensure timely responses to customer requests. You will be responsible for efficiently routing technicians to job sites and optimizing their schedules to maximize productivity.
• Communication: Facilitate clear and effective communication between customers and service technicians, ensuring that all parties are informed of appointment details, service updates, and any other relevant information.
• Problem-Solving: Proactively identify and resolve any issues or challenges that may arise during the service process, demonstrating resourcefulness and a commitment to delivering exceptional service.

Essential Qualifications

• Strong Communication Skills: Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Service Titan Savvy: Familiarity with Service Titan software is a plus, but training will be provided.
• Exceptional Customer Service Skills: The ability to empathize with customers and address their concerns effectively.
• Strong Organizational and Multitasking Abilities: The ability to prioritize tasks in a fast-paced environment and maintain attention to detail.
• Proficiency in Computer Systems and Software Applications: Experience with CRM systems and dispatching software is preferred, but training will be provided.

Preferred Qualifications

• Previous Experience in Customer Service or Dispatching: A background in customer service, dispatching, or a related field is preferred.

Skills and Competencies Required for Success

• Active Listening: The ability to listen attentively to customers and understand their needs.
• Problem-Solving and Critical Thinking: The ability to analyze problems and develop effective solutions.
• Time Management and Organization: The ability to prioritize tasks and manage time efficiently.
• Adaptability and Flexibility: The ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

At Super Service Today, we are committed to empowering our people through constant learning and growth. We offer:

• Plenty of Advancement Opportunities: Opportunities for career growth and advancement within the company.
• Paid Training: Comprehensive training programs to help you develop new skills and enhance your knowledge.
• Growth Opportunities: Opportunities for personal and professional growth within the company.
• Paid Birthday: A paid birthday off to celebrate your special day.

Work Environment and Company Culture Highlights

We offer a dynamic and supportive work environment that values teamwork, communication, and growth. Our company culture is built on:

• Remote Work: The flexibility to work from home or our office in Wilmington, MA.
• Collaborative Team: A close-knit team that values communication, feedback, and growth.
• Competitive Pay and Benefits: Competitive pay and benefits package, including opportunities for bonuses and advancement.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Pay: A competitive salary range for this role.
• Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance.
• Perks and Discounts: Discounts on our services and products, as well as other perks and benefits.

How to Apply

If you are a motivated and customer-focused individual looking to join a dynamic team, we want to hear from you! Please submit your resume and a brief cover letter outlining why you are interested in the position of Remote CSR/Dispatcher at Super Service Today. You can also send your resume to jezryl@superservice.com.

Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply today and take the first step towards a rewarding and challenging career with Super Service Today!