Experienced Live Chat Representative - Customer Service and Sales Expert in Home Improvement Industry

Join the Southeast Home Improvement Team as a Live Chat Representative!

Are you a motivated and customer-focused individual looking for a dynamic work environment? Southeast Home Improvement is seeking talented Live Chat Representatives to join our team! As a Live Chat Representative, you will play a crucial role in delivering exceptional customer service and sales support to our clients through online chat platforms. If you're passionate about providing top-notch service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

About Southeast Home Improvement

Southeast Home Improvement is a leading provider of home improvement services, including HVAC, electrical, plumbing, and more. We're committed to delivering high-quality services and building long-lasting relationships with our clients. Our company culture is centered around providing exceptional customer service, fostering a collaborative work environment, and promoting professional growth and development.

Job Summary

As a Live Chat Representative, you will be the primary point of contact for prospective and current clients interacting with our company online. You will engage with clients via live chat to address inquiries, provide product information, resolve issues, and upsell our services. This is a fantastic opportunity to join a growing company, develop your skills, and contribute to our mission of delivering exceptional customer experiences.

Key Responsibilities:

• Engage with clients via online chat to address inquiries, concerns, and provide product information about our home improvement services.
• Provide detailed information about our products and services, highlighting features, benefits, and promotions.
• Resolve product issues and troubleshoot client concerns effectively via online chat, escalating complex issues to senior team members as needed.
• Maintain accurate client records and update interactions in our system, ensuring seamless communication and follow-up.
• Stay informed about our evolving products and services to provide up-to-date information and recommendations to clients.
• Actively participate in weekly team meetings and company-sponsored training to enhance knowledge, skills, and performance.

Requirements and Qualifications:

To be successful as a Live Chat Representative, you will need:

• A diploma or GED equivalent.
• A minimum typing speed of 35 words per minute.
• Strong verbal and written communication skills, with the ability to effectively communicate the value of our services to clients.
• Exceptional customer service skills and the ability to thrive in a demanding environment.
• A professional and well-groomed appearance, with a focus on presenting a positive and friendly demeanor.

Technical Requirements:

To perform the duties of this role, you will need:

• A computer or laptop meeting the following specifications:
  • Minimum 8 GB of RAM.
  • 64-bit Operating System.
  • 8th Generation Intel Core i3 equivalent or higher.
• A dedicated workspace with minimal distractions and a locked door.

Skills and Competencies:

To excel in this role, you will need:

• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving and analytical skills.
• The ability to effectively communicate the value of our services to clients.
• A customer-focused mindset and commitment to delivering exceptional service.

Career Growth Opportunities and Learning Benefits:

At Southeast Home Improvement, we're committed to the growth and development of our team members. As a Live Chat Representative, you'll have access to:

• Company-sponsored training and professional development opportunities.
• Individual and team-based performance bonuses.
• Flexible scheduling options to accommodate your needs.
• Opportunities for career advancement and growth within the company.

Work Environment and Company Culture:

Our company culture is built around providing exceptional customer service, fostering a collaborative work environment, and promoting professional growth and development. We offer:

• A dynamic and supportive work environment.
• A diverse and inclusive workplace that values different perspectives and experiences.
• Opportunities for team-building and social events.

Compensation and Benefits:

We offer a comprehensive compensation package, including:

• Immediate eligibility for company-sponsored insurance.
• Employer-matched 401(k) retirement plan.
• Payroll advance program.
• Individual and team-based performance bonuses.
• Flexible scheduling options.
• Company-paid professional development opportunities.

Equal Opportunity Employer:

Southeast Home Improvement, Inc. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply:

If you're excited about joining our team as a Live Chat Representative, please submit your application through our website. We look forward to hearing from you and discussing this opportunity further!

Don't miss this opportunity to join a dynamic team and start your career in customer service and sales! Apply now and take the first step towards a rewarding and challenging career with Southeast Home Improvement.