Experienced External Support Engineer – Content Tools and Workflow Optimization for External Content Creation Teams

Join the Netflix Team as an External Support Engineer and Bridge the Gap Between Content Teams and Tools Engineering

Are you passionate about technology, content creation, and delivering exceptional user experiences? Do you have a knack for troubleshooting, communication, and collaboration? Look no further! Netflix, the world's leading streaming entertainment service, is seeking an experienced External Support Engineer to join our team. As an External Support Engineer, you will play a critical role in supporting external content creation teams that use the tools provided by our internal development team. You will be the bridge between content teams and the tools engineering team, ensuring seamless communication, efficient workflows, and high-quality content delivery.

About Netflix and Our Industry

Netflix is a pioneer in the streaming entertainment industry, with a global presence and a commitment to delivering exceptional user experiences. Our platform offers a vast library of content, including movies, TV shows, documentaries, and original series. We are constantly innovating and improving our tools and workflows to support our content creation teams and ensure the highest quality content for our members.

Key Responsibilities

As an External Support Engineer, you will be responsible for:

• Providing technical support to external content creation teams regarding the use of content tools, troubleshooting issues, and resolving problems efficiently.
• Creating reference materials and providing training to get external teams up to speed with the toolset, ensuring they can effectively utilize our tools and workflows.
• Solving and debugging possible issues with tools and workflows to quickly resolve issues for users, minimizing downtime and ensuring continuous content creation.
• Escalating complex issues to the tool development team, working with production to track these issues in JIRA, and collaborating to resolve them.
• Advocating for tools, workflow improvements, and suggestions from external teams, ensuring that their needs are heard and addressed.
• Partnering with other engineers to develop tools and processes that improve efficiency, quality, and user experience.
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion, ensuring that all stakeholders are aligned and informed.
• Exemplifying reliability, accountability, and professionalism in all work-related interactions, setting a high standard for yourself and your team.

Essential and Preferred Qualifications

To succeed as an External Support Engineer, you will need:

Essential Qualifications:

• Computer Science or related degree, or equivalent work experience, providing a solid foundation in technology and software development.
• Experience supporting a live service or tool environment, demonstrating your ability to troubleshoot and resolve issues in a fast-paced, dynamic setting.
• Good written and verbal communication skills, including working with external partners, ensuring that you can effectively collaborate and communicate with stakeholders.
• Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of continuous improvement.
• Excellent organization skills, enabling you to prioritize and manage numerous requests simultaneously, ensuring that you meet deadlines and deliver results.
• Self-motivating and able to work independently, with minimal supervision, demonstrating your ability to take ownership of your work and drive results.

Preferred Qualifications:

• Unity 3D game and tool development experience, providing a strong foundation in game development and tooling.
• Experience with Jira, Confluence, or other defect tracking software, demonstrating your ability to track and manage issues effectively.
• iOS and Android mobile development experience, providing a strong foundation in mobile app development.
• 5 years' experience in delivering production-level code in a professional environment, demonstrating your ability to write high-quality code and deliver results.
• Ability to read and understand C# code, providing a strong foundation in programming and software development.

Skills and Competencies

To excel as an External Support Engineer, you will need:

• Excellent problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions.
• Strong communication and collaboration skills, with the ability to work effectively with external partners, internal stakeholders, and development teams.
• Adaptability and flexibility, with the ability to pivot quickly in response to changing priorities, new issues, or unexpected challenges.
• Continuous learning and improvement, with a commitment to staying up-to-date with the latest technologies, tools, and best practices.

Career Growth Opportunities and Learning Benefits

At Netflix, we are committed to the growth and development of our employees. As an External Support Engineer, you will have:

• Opportunities for career advancement, with the potential to move into leadership roles, specialized positions, or new areas of the company.
• Access to training and development programs, including technical training, leadership development, and mentorship opportunities.
• A culture of continuous learning, with a focus on innovation, experimentation, and knowledge-sharing.

Work Environment and Company Culture

At Netflix, we pride ourselves on a culture that is:

• Innovative and dynamic, with a focus on experimentation, creativity, and risk-taking.
• Collaborative and inclusive, with a commitment to diversity, equity, and inclusion.
• Flexible and remote-friendly, with the ability to work from anywhere and maintain a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary, with a market range of $150,000 - $325,000, depending on experience and location.
• Stock options, providing an opportunity to own a part of the company and share in its success.
• Comprehensive benefits, including health, dental, and vision insurance, 401(k) matching, and more.
• Perks and discounts, including access to Netflix content, discounts on merchandise, and more.

Conclusion

If you are passionate about technology, content creation, and delivering exceptional user experiences, we encourage you to apply for this exciting opportunity as an External Support Engineer at Netflix. With a competitive salary, comprehensive benefits, and a culture of innovation and collaboration, this is a chance to join a world-class team and make a meaningful impact on the streaming entertainment industry.

Apply now and take the first step towards a rewarding career at Netflix!