Experienced Customer Service Representative - Remote in Kentucky - Delivering Exceptional Pet Parent Experiences at America's #1 Pet Pharmacy

Join the Chewy Team: Where Passion Meets Purpose in Delivering Outstanding Pet Care

Are you a dedicated and passionate customer service professional looking for a new challenge? Do you have a love for animals and a desire to make a difference in the lives of pet parents? Look no further than Chewy, America's #1 pet pharmacy! We're seeking a talented Customer Service Representative to join our remote team in Kentucky, where you'll have the opportunity to deliver exceptional experiences for pet parents and make a real impact on the lives of furry friends.

About Chewy: A Culture of Excellence and Compassion

At Chewy, we're driven by a simple yet powerful mission: to deliver outstanding care and wellness services to pet parents and their beloved pets. With a team of strong, passionate individuals, we're committed to providing an exceptional, memorable, and reliable experience for every pet parent, every time. Our culture is built on a foundation of belonging, where every team member feels valued for their skills and contributions. We're dedicated to fostering a culture of continuous improvement, quality, and service, and we're looking for talented individuals like you to join our team!

Why You'll Love Working at Chewy

So, what sets us apart? Here are just a few reasons why you'll love working at Chewy:

• Competitive Pay and Benefits: We offer a comprehensive compensation package that rewards your hard work and dedication.
• Focus on Excellence: We're committed to delivering exceptional experiences for pet parents, and we expect the same level of excellence from every team member.
• Culture of Belonging: We value and celebrate diversity, inclusion, and individuality, and we're dedicated to creating a work environment that's welcoming and supportive for everyone.
• Opportunities for Growth: We're invested in your success and offer opportunities for professional growth and development.

Key Responsibilities: Delivering Exceptional Pet Parent Experiences

As a Customer Service Representative at Chewy, you'll play a critical role in delivering exceptional experiences for pet parents. Here are some of the key responsibilities:

• Engage with Pharmacy Customers: You'll interact with customers who contact Chewy for a variety of topics, primarily via inbound calls and other communication platforms.
• Research and Problem-Solve: You'll research and problem-solve to determine appropriate solutions for customers and follow up as needed to resolve issues.
• Go Above and Beyond: We're looking for team members who can go above and beyond to "wow" our customers and provide solutions while adhering to high safety and regulatory standards.

Essential Qualifications: The Skills and Experience You Bring

To succeed as a Customer Service Representative at Chewy, you'll need:

• 1-2 Years of Customer-Focused Experience: We prefer candidates with experience working in a customer-focused environment.
• Excellent Communication Skills: You should have excellent verbal and written communication skills, with the ability to effectively interact with customers and team members.
• Multi-Tasking and Critical Thinking: You should be able to multi-task and think critically to resolve customer issues and provide solutions.
• Flexibility and Adaptability: We're looking for team members who are flexible and adaptable, with the ability to shift schedules and work overtime as needed.
• Background Check and Licensing: You must be able to pass a background check for a KY Rx Tech license.

Preferred Qualifications: The Skills and Experience That Set You Apart

While not required, the following qualifications are preferred:

• Pet Industry Experience: Experience working in the pet industry or a related field is a plus.
• Technical Skills: Proficiency in customer relationship management (CRM) software and other technical tools is preferred.

What We Offer: Competitive Compensation and Benefits

At Chewy, we're committed to offering a comprehensive compensation package that rewards your hard work and dedication. Here are some of the benefits you can expect:

• Competitive Pay: We offer competitive pay that reflects your skills and experience.
• Benefits Package: We offer a comprehensive benefits package that includes medical, dental, and vision coverage.
• Perks and Discounts: We offer a range of perks and discounts, including pet insurance and discounts on pet products.

Our Culture: A Workplace That's Welcoming and Supportive

At Chewy, we're dedicated to creating a work environment that's welcoming and supportive for everyone. Here are some of the things you can expect:

• Diversity and Inclusion: We value and celebrate diversity, inclusion, and individuality.
• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options.
• Professional Development: We're invested in your success and offer opportunities for professional growth and development.

How to Apply: Join the Chewy Team Today!

If you're passionate about delivering exceptional experiences for pet parents and making a difference in the lives of furry friends, we want to hear from you! Apply today to join the Chewy team and start your journey as a Customer Service Representative.

Equal Opportunity Employer: Chewy is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

Contact Us: If you have a question regarding your application, please contact HR@chewy.com.