Experienced Customer Service Representative - Remote Work Opportunity with Global Digital Business Services Leader
Join the Teleperformance Team: Delivering Exceptional Customer Experiences and Driving Business Growth
Teleperformance is a renowned global digital business services company that empowers the world's top brands to streamline their operations in meaningful and sustainable ways. With a workforce of over 410,000 passionate professionals speaking more than 300 languages, we pride ourselves on our global scale and local presence, making us a force for good in supporting our communities, clients, and the environment.
About Our Culture and Values
At Teleperformance, we strive to create a work environment where our employees feel valued, inspired, and supported. We believe that when our team members are happy and healthy, they are more productive, creative, and engaged. Our culture is built on the principles of inclusion, diversity, and positivity, ensuring that everyone feels welcome and valued.
Our Mission
Our mission is to provide an exceptional customer experience through a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise. We aim to make people's lives simpler, faster, and safer, and we're committed to delivering only the best in all that we do.
Career Opportunities and Growth
As a Customer Service Representative at Teleperformance, you'll have the chance to interact with people from all walks of life, and no two days will be the same. You'll work in a collaborative and engaging environment, fielding customer inquiries and finding innovative ways to respond. Our employees have the opportunity to grow and challenge themselves, with many advancing to leadership positions. In fact, our Chief Client Officer started her career at Teleperformance as an agent and rose to the top of the company!
Job Summary
We're seeking a highly skilled and motivated Customer Service Representative to join our team. As the eyes and ears of our organization, you'll be responsible for handling customer inquiries, providing excellent customer service, and finding innovative solutions to issues and concerns. If you're a fearless and inspired individual who delivers exceptional results, we want to hear from you!
Key Responsibilities
- Handle and respond to customer inquiries in a timely and professional manner
- Provide excellent customer service through active listening and empathy
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive and solution-focused
- Appropriately communicate with customers, using clear and concise language
- Calmly attempt to resolve and de-escalate any issues or concerns
- Escalate interactions when necessary and appropriate
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues and suggest improvements
- Upsell or cross-sell products or services when required
Essential Qualifications
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience (previous experience in a call center or customer-facing role is preferred)
- Over 18 years of age
- Ability to type 25 words per minute
- High School Graduate or GED
- Comfort with desktop computer systems and software applications
- Proven oral and written communication skills
- Logical problem-solving skills and ability to navigate complex issues
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Preferred Qualifications
- Previous experience in a call center or customer-facing role
- Familiarity with customer relationship management (CRM) software
- Experience working in a remote or virtual team environment
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
Work from Home Requirements
- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeding 12.0 Mbps
- Minimum subscribed upload rate equal to or exceeding 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
What We Offer
At Teleperformance, we're committed to providing an exceptional work environment and benefits package. Our perks include:
- Paid training and development programs
- Competitive wages and benefits package
- Full benefits, including medical, dental, vision, and 401k
- Paid time off and holidays
- Employee wellness and engagement programs
- Opportunities for career growth and advancement
Why Join Teleperformance?
By joining our team, you'll become part of a global community of passionate professionals who are dedicated to delivering exceptional customer experiences and driving business growth. You'll have the opportunity to work with a leading digital business services company, using cutting-edge technology and innovative approaches to solve complex problems.
How to Apply
If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team.
Teleperformance is an Equal Opportunity Employer
We're committed to creating a diverse and inclusive work environment, where everyone feels welcome and valued.
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