Customer Support Specialist - Part-Time Remote Weekend Position - Connecticut - Commuter Travel and Transportation Services

Join the Team that's Changing the World

About the Role

We're seeking a Part-Time Customer Support Specialist (CSS) to join our CTrides project team based in Connecticut. As a CSS, you'll be the primary point of contact for commuters and stakeholders seeking information and assistance related to commuter travel in Connecticut. This is a unique opportunity to work on a statewide transportation demand management (TDM) program and provide exceptional customer service to users of CTrail Shore Line East and Hartford Line.

Key Responsibilities

• Provide accurate, polite, and responsive telephone, email, and web-based customer service support to commuters and stakeholders.
• Develop familiarity with transportation services in Connecticut, including routes, schedules, and service alerts.
• Multi-task across multiple web-based and printed sources to locate relevant transportation information and provide timely responses.
• Use Live Chat program to respond to customer inquiries online and provide written responses to email inquiries.
• Compile and issue time-sensitive service alerts via multiple communication channels, including email, social media, and text messaging.
• Create and provide customized commute plans based on individual travel needs and preferences.
• Conduct outbound follow-up calls to provide a second level of customer service and ensure customer satisfaction.
• Perform administrative tasks to support outreach and marketing teams, including data entry and reporting.
• Communicate with transportation providers to gather and update route and schedule information.
• Utilize CMS and other computer programs and office equipment to accomplish assigned tasks.

Requirements and Qualifications

Minimum Requirements

• High school diploma or equivalent required; two years of experience or demonstrated equivalency of experience and/or education.
• Excellent communication and customer service skills, with ability to work in a fast-paced environment.
• Strong attention to detail and ability to multitask across multiple sources and priorities.
• Ability to work independently and as part of a remote team, with minimal supervision.

Preferred Qualifications

• Previous customer service experience, preferably in a transportation or commuter-related field.
• Experience using Microsoft Office or GSuite products, including email, calendar, and chat tools.
• Strong analytical and problem-solving skills, with ability to navigate complex transportation systems.
• Excellent time management and organizational skills, with ability to prioritize tasks and meet deadlines.

What We Offer

Compensation and Benefits

AECOM offers a comprehensive benefits program to meet the diverse needs of our employees, including:

• Medical, dental, and vision benefits.
• Life and disability benefits.
• Paid time off and leaves of absence.
• Voluntary benefits and perks.
• U.S. and global well-being programs.
• Employee assistance program.
• Business travel insurance.
• Service recognition awards.
• Retirement savings plan and employee stock purchase plan.

Career Growth and Learning Opportunities

At AECOM, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have opportunities to:

• Develop expertise in transportation services and commuter travel.
• Build relationships with stakeholders and transportation providers.
• Contribute to the development of new processes and procedures.
• Participate in training and professional development programs.

Work Environment and Culture

At AECOM, we're proud of our culture and work environment. As a remote team member, you'll have the flexibility to work from home or a remote location, with opportunities to connect with colleagues and participate in virtual team-building activities. We're committed to fostering a culture of equity, diversity, and inclusion, where everyone feels welcome and valued.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on commuter travel in Connecticut, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Why Join AECOM?

At AECOM, we're driven by a common purpose to deliver a better world. We're a global team of over 50,000 professionals, working together to solve complex challenges and build legacies for future generations. By joining AECOM, you'll become part of a dynamic and innovative team, with opportunities to:

• Work on high-profile projects that make a tangible impact.
• Develop your skills and expertise in a supportive and collaborative environment.
• Build relationships with clients and stakeholders across the globe.
• Contribute to a culture of equity, diversity, and inclusion.

We're excited to welcome new team members who share our passion for delivering a better world. Apply now and join the AECOM team!