Customer Service Representative - Remote - Pet Pharmacy Customer Experience Expert

Join the Chewy Team: Delivering Exceptional Experiences for Pet Parents

At Chewy, we're passionate about providing outstanding care and wellness services to pet parents. As a Customer Service Representative, you'll play a vital role in delivering exceptional experiences for our customers, every time. Our team is dedicated to fostering a culture of continuous improvement, quality, and service, and we're looking for talented individuals who share our commitment to excellence.

About Chewy and Our Industry

Chewy is a leading online pet retailer that offers a wide range of pet products and services, including pharmacy services. Our mission is to be the go-to destination for pet parents who want to provide the best possible care for their furry friends. We're a rapidly growing company that's dedicated to making a positive impact on the lives of pets and their owners.

Job Summary

As a Customer Service Representative at Chewy, you'll be responsible for engaging with pharmacy customers who contact us for a variety of topics via inbound calls and other communication platforms. You'll research and problem-solve to determine appropriate solutions for our customers and follow up as needed to resolve issues. Your goal will be to go above and beyond to "wow" our customers, thinking critically to help them and provide solutions while adhering to high safety and regulatory standards.

Key Responsibilities

• Engage directly with pharmacy customers who contact Chewy for a variety of topics via inbound calls and other communication platforms
• Research and problem-solve to determine appropriate solutions for our customers and follow up as needed to resolve issues
• Go above and beyond to "wow" our customers, thinking critically to help them and provide solutions while adhering to high safety and regulatory standards
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Utilize strong communication and interpersonal skills to build rapport with customers and provide solutions that meet their needs
• Work collaboratively with other teams, including pharmacy and operations, to ensure seamless customer experience
• Stay up-to-date on product knowledge and regulatory requirements to provide accurate information to customers
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications

• 1-2 years of experience working in a customer-focused environment, preferably in a call center or customer service role
• Excellent communication skills, both written and verbal
• Ability to multi-task and think critically in a fast-paced environment
• Flexibility to shift schedule and work overtime as needed
• Must be able to pass a background check for KY Rx Tech license
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Preferred Qualifications

• Previous experience working in a pharmacy or healthcare setting
• Knowledge of pet care and wellness products and services
• Certification in customer service or a related field
• Experience working in a remote or virtual environment

Skills and Competencies

• Strong communication and interpersonal skills
• Ability to think critically and problem-solve
• Excellent time management and organizational skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and ability to maintain accurate records
• Ability to work collaboratively with other teams and stakeholders

Career Growth Opportunities and Learning Benefits

At Chewy, we're committed to helping our team members grow and develop their skills. We offer:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Competitive pay and benefits package
• Flexible scheduling and overtime opportunities as needed
• Empowerment to build, grow, and unleash your full potential

Work Environment and Company Culture

At Chewy, we're proud of our company culture and work environment. We offer:

• A flexible and remote work environment
• A culture of belonging where you will feel valued for your skills and contributions
• Recognition for your commitment and hard work
• A dynamic and supportive team environment

Compensation, Perks, and Benefits

We offer a competitive pay and benefits package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision
• Flexible scheduling and overtime opportunities as needed
• Opportunity to work in a culture of belonging where you will feel valued for your skills and contributions

Conclusion

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Chewy, you'll play a vital role in delivering exceptional experiences for our customers, every time. Apply now and join our team!