Remote Overnight Customer Service Representative - Loan Processing and Customer Support Expert

Join blithequark as a Remote Overnight Customer Service Representative

Are you a customer service professional looking for a challenging and rewarding role that allows you to work remotely? Do you have excellent communication skills and the ability to work under pressure? blithequark is seeking a reliable and skilled Overnight Customer Service Representative to join our team. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our customers, processing loan applications, and ensuring timely communication.

About blithequark and the Industry

blithequark is a leading financial institution that specializes in providing consumer loans to individuals. Our company is committed to delivering exceptional customer service and ensuring that our customers receive the support they need throughout the loan process. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to providing top-notch service and building strong relationships with our customers.

Key Responsibilities and Duties

As a Remote Overnight Customer Service Representative at blithequark, your primary responsibilities will include:

• Making outbound and receiving inbound calls to customers and potential clients
• Consistently and accurately documenting all information pertaining to accounts
• Using basic business math to solve problems and making payment arrangements
• Speaking clearly, concisely, and effectively; listening to, and understanding information and ideas as presented verbally
• Maintaining a manner that shows sensitivity, tact, and professionalism when speaking to customers
• Following written and/or verbal instructions and working within the laws, rules, regulations, policies, and/or procedures
• Processing card payments accurately and performing the initial approval of potential borrowers
• Reviewing applicants to evaluate their eligibility for loans and finalizing loan details
• Keeping customers informed about rules and obligations and remaining up to speed regarding lending and other financial services
• Creating and renewing records and identifying customer needs
• Exploring all options available to customers and meeting monthly individual goals as set by management

Essential Qualifications and Skills

To be successful in this role, you will need:

• Excellent Customer Service skills and exceptional verbal and written communication skills
• The ability to remain calm and courteous under pressure and navigate tense situations
• Proficiency with technology, especially computers, software applications, and phone systems
• A minimum of a High school diploma or GED
• Proficient use of MS: Word, Excel, PowerPoint, Outlook, and the Internet and cloud-based storage

Preferred Qualifications and Skills

While not required, the following qualifications and skills are preferred:

• Previous experience in customer service or a related field
• Experience working with financial software and systems
• Strong analytical and problem-solving skills

What We Offer

At blithequark, we offer a comprehensive compensation and benefits package that includes:

• Competitive salary and benefits
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible work arrangements, including remote work options
• A culture that values diversity, equity, and inclusion

Work Environment and Company Culture

As a Remote Overnight Customer Service Representative at blithequark, you will work in a fast-paced, team-oriented environment that is dedicated to delivering exceptional customer service. Our company culture values collaboration, innovation, and continuous learning, and we are committed to providing our employees with the tools and resources they need to succeed.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have opportunities to develop your skills and knowledge in areas such as customer service, loan processing, and financial services. You will also have access to training and development programs that will help you advance in your career.

Working Conditions and Physical Demands

As a Remote Overnight Customer Service Representative, you will be required to:

• Sit for long periods of time, talking and listening constantly
• Work in a quiet and distraction-free environment
• Be available to work the 3rd shift (11pm-7am)
• Participate in a 1-week training period (8am-5pm, M-F) before starting remote work

Why Join blithequark?

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply to join blithequark as a Remote Overnight Customer Service Representative. Our company is committed to delivering exceptional customer service and providing our employees with the tools and resources they need to succeed. We offer a comprehensive compensation and benefits package, opportunities for career growth and professional development, and a dynamic and supportive work environment.

If you are ready to take your customer service career to the next level, apply now to join our team at blithequark!