Social Media and Customer Service Associate - E-commerce Expert for blithequark's Online Presence & Customer Experience

Join blithequark: Revolutionizing the Tesla Community with Premium Accessories and Unparalleled Customer Experience

At blithequark, we're not just a company; we're a community-driven organization dedicated to enhancing the Tesla ownership experience. With a focus on providing top-notch Tesla accessories and unrivaled customer service, we're on a mission to make every Tesla owner's journey more enjoyable and fulfilling. Our modern office setting, complete with amenities like food provided, fosters a collaborative and creative work environment that's perfect for innovative thinkers and customer-centric professionals.

About the Role: Social Media and Customer Service Associate

We're seeking a highly motivated and detail-oriented Social Media and Customer Service Associate to join our team. As an E-commerce Social Media Associate and Customer Service Support, you'll play a crucial role in shaping our online presence and ensuring our customers receive exceptional service. If you're passionate about social media, have a creative flair, and are committed to delivering outstanding customer experiences, this is the perfect opportunity for you.

Key Responsibilities

Social Media Management

• Assist in managing and curating engaging content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels for trends, comments, and messages, responding to followers in a timely and personable manner.
• Collaborate with our social media manager to develop creative ideas for campaigns, promotions, and content calendars.
• Schedule and post content using social media management tools, ensuring consistent and effective online engagement.
• Track social media performance metrics and compile data for reports to evaluate campaign effectiveness and inform future strategies.

Customer Service Support

• Provide prompt and professional responses to customer inquiries, feedback, and concerns across email, chat, and social media platforms.
• Assist in resolving customer issues, striving for satisfaction and maintaining a positive brand image.
• Escalate complex customer inquiries to the appropriate teams, ensuring timely follow-up and resolution.
• Manage customer reviews and ratings, encouraging positive feedback and addressing negative comments professionally.
• Maintain a solid understanding of our products, services, and company policies to accurately assist customers.

Collaboration and Reporting

• Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
• Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
• Assist in compiling and organizing data for regular social media and customer service reports.

Requirements and Qualifications

To excel in this role, you'll need:

• A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service (preferred).
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• A creative mindset with an interest in staying informed about the latest social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

At blithequark, we offer a competitive compensation package, including:

• A hourly rate of $20-$24.
• Opportunities to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits.
• Flexible schedule with an 8-hour shift, Monday to Friday, with occasional weekend work as needed.
• Bonus opportunities and other supplemental pay types.

Why Join blithequark?

By joining our team, you'll become part of a company that's passionate about enhancing the Tesla community. You'll have the opportunity to work in a modern office setting, collaborate with a talented team, and contribute to a positive brand image. If you're a self-motivated individual who enjoys engaging with online audiences and assisting customers, we invite you to apply.

To apply, please submit your resume and a cover letter outlining your relevant experience and passion for social media and customer service. We can't wait to hear from you and explore how you can contribute to our mission at blithequark.