Experienced Customer Service and Technical Support Representative - Remote Opportunity at blithequark

Join a Global Organization that Nurtures a People-First Culture

Are you looking for a career change that allows you to work from home with a forward-thinking global organization that prioritizes a true people-first, inclusive culture and a genuine sense of belonging? blithequark is a company that has consistently earned prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." As a remote Customer Service and Technical Support Representative at blithequark, you'll be part of a diverse team from 40 countries, united as "One blithequark," where every member contributes to and supports each other's success and well-being.

About the Role

As a Customer Service and Technical Support Representative, you will be the primary point of contact for external users of our client's technical products or services. Your role will involve responding to basic and routine inquiries of a technical nature, including hardware/software issues, and providing effective solutions to customer problems. You will be an integral part of delivering exceptional customer experiences, driving ongoing innovation, and leveraging cutting-edge technologies to help the world's best-known brands improve their businesses.

Key Responsibilities

• Assist external users of the client's technical products or services by identifying, investigating, researching, and providing resolution to their questions and problems.
• Troubleshoot basic and routine technical issues related to hardware, software, networking, or other designated client products, with a focus on customer experience.
• De-escalate customer complaints and concerns while demonstrating empathy and building rapport.
• Follow established escalation procedures to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
• Solve unstructured problems that require extensive use of conceptual thinking skills.
• Ensure that the service delivered to customers meets contractual Key Performance Indicators (KPIs).
• Greet customers in a courteous, friendly, and professional manner, using agreed-upon procedures.
• Listen attentively to customer needs and concerns, probe for understanding, and respond accordingly.

Your Qualifications and Skills

To succeed in this role, you should possess a combination of technical expertise, customer service skills, and personal qualities that enable you to deliver value and success with every customer interaction. The ideal candidate will have:

Essential Qualifications

• A non-Apple, non-Chromebook personal desktop or laptop (bring your own device).
• Courteous demeanor with a strong customer service orientation.
• Ability to communicate effectively, both written and verbally.
• Strong problem-solving skills and ability to learn.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking, with the ability to be flexible and adapt to changes quickly.
• Ability to work independently with minimal supervision.
• Patience in all customer contact situations, maintaining a pleasant and professional tone and manner.

Preferred Qualifications

• One year of related technical experience.
• Relevant technical expertise related to the program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair.

Career Growth and Personal Development

At blithequark, we invest heavily in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. As a Customer Service and Technical Support Representative, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to achieving your career goals. With about 80% of our managers and leaders promoted from within, there's real career growth potential. You'll also have opportunities to develop "friends for life" and be part of a diverse, global organization full of innovative, friendly people to learn from and grow with.

What We Offer

As a valued member of our team, you'll be provided with:

• Paid training to equip you with the skills and knowledge needed to succeed.
• US Full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP).
• A stock purchasing program and opportunities for career development through our online university, CNXU.
• Networking and leadership opportunities with Staff Resource Groups.
• IRise Mentorship programs to help you build a strong foundation for a rewarding career.
• Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond.
• Trained wellness partners and wellness training opportunities to support your well-being.

Reimagine Your Career

If you're looking for a career change that offers a people-first culture, career growth opportunities, and a chance to make a difference, we want to hear from you. Apply today and discover why over 300,000 people around the globe call blithequark their "employer of choice" – proudly united as "One blithequark."

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion and welcome applications from all qualified candidates.