Experienced Customer Service Representative for Remote Illinois Location – Delivering Personalized Health Care Solutions with blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle underscores our commitment to delivering enhanced, human-centric health care in a rapidly evolving world. Our brand, with heart at its core, conveys a personal message that emphasizes the importance of how we deliver our services, not just what we deliver. As a leader in the health care industry, blithequark is dedicated to transforming the way health care is experienced, making it more personal, convenient, and affordable for all.

Our Culture and Values

Our "Heart At Work Behaviors" support this purpose and empower every team member to play a vital role in shaping our culture and driving innovation. We believe that each individual's contribution is crucial to delivering solutions that make health care more accessible and effective. By joining blithequark, you become part of a dynamic team that is passionate about making a positive impact on people's lives.

Job Overview

We are seeking an experienced Customer Service Representative to join our team in a remote capacity, based in Illinois. As the face of blithequark, you will be responsible for handling customer service inquiries and problems via telephone, internet, or written correspondence. Your goal will be to provide personalized support, educate members about our plans, tools, and resources, and guide them towards a clear path to care. The training and shift hours for this position will be 8:30am to 5:00pm CST.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner, addressing basic and complex questions and concerns.
• Engage, consult, and educate members based on their unique needs, preferences, and understanding of blithequark plans, tools, and resources.
• Provide personalized support to members, guiding them towards a clear path to care and ensuring a positive service experience.
• Maintain accuracy and production standards, ensuring that all customer interactions are handled efficiently and effectively.
• Utilize negotiation skills to resolve customer complaints and concerns in a fair and satisfactory manner.
• Apply technical skills to troubleshoot and resolve issues, and collaborate with internal teams to ensure seamless resolution of customer inquiries.
• Demonstrate problem-solving skills, attention to detail, and analytical skills to identify and address customer needs and concerns.

Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Ability to multi-task and accomplish workload efficiently in a fast-paced environment.
• Understanding of medical terminology and the ability to communicate complex information in a clear and concise manner.
• Excellent oral and written communication skills, with the ability to engage and educate members effectively.
• Ability to maintain accuracy and production standards, with a focus on delivering high-quality customer service.
• Negotiation skills, with the ability to resolve customer complaints and concerns in a fair and satisfactory manner.
• Technical skills, with the ability to troubleshoot and resolve issues using various software applications and systems.
• Problem-solving skills, attention to detail, and analytical skills, with the ability to identify and address customer needs and concerns.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Customer Service Call Center Experience, with a proven track record of delivering exceptional customer service in a call center environment.
• Education: High School or GED equivalent, with a focus on continuing education and professional development.

What We Offer

At blithequark, we are committed to providing a comprehensive compensation and benefits package that recognizes the value of our employees. The typical pay range for this role is $17.00 - $29.88 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a range of benefits, including:

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan, with company match.
• Employee Stock Purchase Plan, with the opportunity to purchase company stock at a discounted rate.
• Fully-paid term life insurance plan, with the option to purchase additional coverage.
• Short-term and long-term disability benefits, with the option to purchase additional coverage.
• Well-being programs, education assistance, and free development courses to support your professional growth and development.
• CVS store discount, with the opportunity to purchase products and services at a discounted rate.
• Discount programs with participating partners, with the opportunity to save on a range of products and services.
• Paid Time Off (PTO) or vacation pay, with the opportunity to recharge and relax.
• Paid holidays throughout the calendar year, with the opportunity to celebrate and observe special occasions.

Career Growth and Development

At blithequark, we are committed to supporting the career growth and development of our employees. We offer a range of opportunities for professional development, including training programs, mentorship, and education assistance. Our goal is to help you achieve your career goals and aspirations, while making a positive impact on the lives of our members.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive, with a focus on collaboration and teamwork. We believe in empowering our employees to take ownership of their work, to innovate and experiment, and to make a positive impact on our members and communities. Our company culture is built on a foundation of respect, empathy, and kindness, with a focus on delivering exceptional customer service and making a difference in the lives of others.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a vital role in shaping the service experience of our members, and in making a positive impact on their lives. Don't miss this opportunity to join a dynamic team that is dedicated to making a difference in the health care industry. Apply now to start your journey with blithequark!