Experienced Customer Operations Associate – Client Onboarding and Success Specialist for blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences that set us apart in the industry. As a leader in our field, we recognize the importance of seamless client onboarding and ongoing support. Our mission is to build long-lasting relationships with our clients, founded on trust, expertise, and a deep understanding of their needs. To achieve this, we are seeking an experienced and skilled Customer Operations Associate to join our team. This role is a unique opportunity to make a significant impact on our clients' success and contribute to the growth and development of our organization.

Job Overview

The Customer Operations Associate is a critical cross-departmental role that works closely with teams such as Sales, Marketing, and Customer Success to ensure all client onboarding objectives are met. As a key member of our team, you will proactively contact customers, ensure a positive transition from the sales team to ongoing support, and drive product strategy to establish a successful long-term partnership. Your expertise and passion for delivering exceptional customer experiences will be essential in building a strong foundation for positive client sentiment and establishing trust and brand affinity in the onboarding experience.

Key Responsibilities

• Ensures client satisfaction and continuity between pre-sales and client success, proactively monitoring client accounts and frequently checking in with clients to ensure a smooth onboarding experience.
• Handles client escalations by serving as the point of contact for any issues or problems that may arise and assists in finding a resolution, adhering to blithequark's policies and procedures.
• Builds a strong foundation for positive client sentiment by establishing trust and brand affinity in the onboarding experience, guiding customers through expectations of the service/process and each stage of the process.
• Acts as a liaison between Sales and Client Success, leading internal cross-functional meetings and ensuring continuity between pre-sales and transition to the client success team.
• Communicates cross-functionally about client objectives to work towards common goals and helps reduce any confusion or miscommunication during the client's onboarding process.
• Manages client onboarding status, oversees and manages multiple client onboarding simultaneously, and drives product strategy with the client during onboarding to ensure a successful long-term partnership.
• Develops functional expertise with US Cloud products, configuration for popular use cases, and maintains knowledge as features continue to evolve and new or updated products are rolled out over time.
• Liaises with the product team to present feedback or improvements to internal processes related to onboarding and escalates any issues preventing successful implementations.
• Spearheads process and playbook enhancements to meet the needs of the clients and recommends new resources where applicable, supporting the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the onboarding lifecycle.

Essential Qualifications

To be successful in this role, you will need:

• Experience in client services or account management in a fast-paced environment, with a strong track record of delivering exceptional customer experiences.
• Superior client service skills, with the ability to build strong relationships with clients and internal stakeholders.
• A can-do attitude and desire to progress, with a strong focus on attention to detail and process-driven improvement.
• Strong stakeholder communication skills and the ability to escalate and prioritize effectively, with excellent project management and organizational skills.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Prior experience with the Microsoft technology stack, with a strong understanding of cloud-based products and services.
• Project management and organizational skills, with experience in managing multiple projects simultaneously and prioritizing tasks effectively.
• A Bachelor's degree in computer science, information systems, or business, with Microsoft certifications being desirable.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
• A strong focus on customer satisfaction and experience, with a passion for delivering exceptional results and exceeding client expectations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Operations Associate, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training programs, designed to help you build new skills and advance your career.
• Mentorship and coaching from experienced professionals, with a focus on helping you achieve your career goals.
• Opportunities to work on high-profile projects and collaborate with cross-functional teams, with a focus on delivering exceptional results and exceeding client expectations.
• A dynamic and supportive work environment, with a focus on innovation, creativity, and teamwork.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of innovation, creativity, and teamwork, with a strong focus on delivering exceptional results and exceeding client expectations. As a Customer Operations Associate, you will be part of a high-performing team that is passionate about delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. These include:

• A competitive salary and bonus structure, with opportunities for career advancement and professional growth.
• A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
• A dynamic and supportive work environment, with a focus on innovation, creativity, and teamwork.
• Opportunities for professional development and training, with a focus on helping you build new skills and advance your career.

Conclusion

If you are a motivated and experienced customer operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Operations Associate at blithequark, you will have the chance to make a significant impact on our clients' success and contribute to the growth and development of our organization. With a competitive compensation package, a dynamic and supportive work environment, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark.