Experienced E-commerce Social Media and Customer Service Associate – Contributing to Online Presence and Exceptional Customer Experiences at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a professional, collaborative, and creative team dedicated to enhancing the experiences of our customers. Our mission is to provide premium products and unrivaled customer service, ensuring that our community discovers more fun and possibilities with our offerings. As a leader in our industry, we strive to maintain a dynamic and innovative approach, always seeking talented individuals to join our team and contribute to our success.

About the Role

We are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. As an integral part of our team, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns.

Key Responsibilities

• Social Media:
  • Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
  • Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
  • Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
  • Assist in scheduling and posting content using social media management tools.
  • Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
• Customer Service Support:
  • Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
  • Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
  • Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
  • Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
  • Maintain a solid understanding of products, services, and company policies to accurately assist customers.
• Collaboration and Reporting:
  • Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
  • Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
  • Assist in compiling and organizing data for regular social media and customer service reports.

Essential Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.

Preferred Qualifications

• Proficiency in graphic design tools and content creation platforms is advantageous.
• Experience with Tesla aftermarket accessories or similar products is a plus.
• Previous experience in a fast-paced, dynamic environment, with the ability to multitask and prioritize responsibilities.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a member of our team, you will have access to training and development programs, designed to enhance your skills and knowledge in social media management and customer service. Our collaborative and dynamic work environment provides opportunities for cross-functional learning, allowing you to expand your expertise and take on new challenges.

Work Environment and Company Culture

Our modern office setting is designed to foster creativity, collaboration, and productivity. We prioritize our employees' well-being, offering a range of benefits, including food provided, flexible schedules, and health insurance. Our team is passionate about delivering exceptional customer experiences, and we strive to maintain a positive and supportive work environment that encourages open communication, innovation, and growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of $20.00 to $24.00 per hour, depending on experience. In addition to our comprehensive benefits package, you will have access to bonus opportunities, paid time off, and a flexible schedule that allows for a healthy work-life balance.

Conclusion

If you are a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply for this exciting opportunity at blithequark. As a valued member of our team, you will play a critical role in shaping our online presence and delivering exceptional customer experiences. Submit your resume and a cover letter outlining your relevant experience and passion for social media and customer service. Join our dynamic team and take the first step towards a rewarding and challenging career at blithequark.