Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Growth Prospects

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 410,000 inspired and passionate people speaking over 300 languages, we are a dynamic and inclusive workplace where everyone feels valued, inspired, and supported.

About the Role

We are on the hunt for talented and motivated individuals to join our team as Pre-Licensed Customer Service Representatives. As a Pre-Licensed Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Our comprehensive 5-day paid training program will equip you with the skills and knowledge to prepare for the State Insurance Exam, and we will support you every step of the way to obtain your license in the 50 states/territories we operate in.

Key Responsibilities

• Resolve complex consumer issues and advise first-level representatives on high-level issues
• Assist policyholders with billing questions and concerns
• Provide support to policyholders with any policy changes requested
• Support policyholders' needs by providing recommendations and adjusting as necessary
• Use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines

Qualifications and Requirements

We are looking for fearless people who are inspired to deliver only the best in all that they do. If you have a minimum of 6 months of customer service experience, are over 18 years of age, and have a high school graduate or GED, we want to hear from you. Additional requirements include:

• Ability to type 25 wpm
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred Qualifications

• 6 months of call center experience
• Previous experience in a customer-facing role
• Insurance industry knowledge or experience

Work from Home Requirements

To work from home, you will need to meet the following internet connection requirements:

• Minimum subscribed download rate equal to or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

What We Offer

At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our benefits include:

• Paid training
• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Career Growth Opportunities

We believe in investing in our employees' futures and providing opportunities for growth and development. Our comprehensive training program and supportive work environment will help you to develop your skills and advance your career. With blithequark, the sky is the limit, and we have a proven track record of promoting from within.

Company Culture

At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Conclusion

If you are looking for a career and not just another job, blithequark is the place for you. We want to invest in your future and provide you with the skills and knowledge to succeed. Apply now to join our team as a Pre-Licensed Customer Service Representative and take the first step towards a rewarding and challenging career.