Experienced Customer Service Representative - Remote Opportunity for Dynamic and Growth-Oriented Professionals at blithequark

Introduction to blithequark

Imagine being part of a dynamic and growth-oriented organization that offers a world of possibilities, both at work and in your personal life. At blithequark, we are committed to helping our employees grow, develop, and thrive in their careers. As a member of our team, you will have the opportunity to travel the world, develop new skills, and become the best version of yourself. Our company culture is built on flexibility, grace, and a passion for learning, making it an exciting and rewarding place to work.

Why You Will Love This Job

This role is an integral part of our Payments and Digital Strategy team at blithequark Credit Union. As a Member Services Representative, you will be responsible for a variety of tasks related to check processing, item processing, direct bills, and fund transfers. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Complete data entry and balancing tasks with accuracy and attention to detail
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned and follow up with members as needed
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing tasks
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with vendors to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws and regulations

Essential and Preferred Qualifications

To be successful in this role, you will need to have a high school diploma or GED, as well as intermediate Excel and Word skills. Previous customer/member service experience, banking or Credit Union experience, and knowledge of Episys/Symitar and processing wires are preferred but not required.

Skills and Competencies

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Member Services Representative, you will have access to training and development programs, as well as opportunities for advancement within the company. Our goal is to help you become the best version of yourself and achieve your career goals.

Work Environment and Company Culture

Our company culture is built on inclusion, diversity, and a passion for learning. We believe in creating a work environment that is welcoming, supportive, and inclusive of all employees. Our Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, and helping employees reach their full potential.

Compensation, Perks, and Benefits

We offer a competitive salary range of $22-35 per hour, as well as a comprehensive benefits package that includes travel perks, health benefits, wellness programs, and a 401(k) program. Our goal is to provide our employees with a total rewards package that recognizes their contributions and helps them achieve their personal and professional goals.

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity at blithequark. As a Member Services Representative, you will be an integral part of our Payments and Digital Strategy team and will have the opportunity to grow and develop in your career. Don't miss out on this chance to join our dynamic and growth-oriented organization and become a part of our team.

Apply now and take the first step towards an exciting and rewarding career at blithequark!