Experienced Customer Service Associate - Delivering Exceptional Pet Parent Experiences in a Dynamic Remote Work Environment

Join the blithequark Team: Where Passion Meets Purpose in Delivering Outstanding Pet Care

blithequark, a leading pet pharmacy, is on the hunt for a talented Customer Service Associate to join our vibrant team of pet lovers and dedicated professionals. As a Customer Service Associate, you will play a vital role in delivering an exceptional, memorable, and reliable experience for pet parents, every time. If you're passionate about providing top-notch customer service, have a love for pets, and thrive in a dynamic remote work environment, we want to hear from you!

About blithequark

At blithequark, we're driven by a shared passion for delivering outstanding care and wellness services to pets and their parents. Our team is built on a foundation of strong, passionate individuals who are dedicated to making a difference in the lives of our customers. We believe in fostering a culture of continuous improvement, quality, and service, and we're committed to empowering our team members to build, grow, and unleash their full potential.

What You'll Do

As a Customer Service Associate at blithequark, you will be responsible for:

• Engaging directly with pharmacy customers who contact us for a variety of topics, primarily via inbound calls and other communication platforms.
• Researching and problem-solving to determine appropriate solutions for customers and following up as needed to resolve issues.
• Going above and beyond to wow our customers with exceptional service and support.
• Providing solutions while adhering to high safety and regulatory standards.

Key Responsibilities

As a Customer Service Associate, your success will be driven by your ability to:

• Deliver exceptional customer experiences, every time.
• Think critically and provide solutions to customer issues.
• Multi-task and prioritize tasks effectively.
• Communicate effectively with customers and internal stakeholders.
• Maintain a high level of professionalism and adhere to regulatory standards.

What You'll Need

To succeed as a Customer Service Associate at blithequark, you'll need:

• 1-2 years of experience working in a customer-focused environment.
• Excellent communication skills, both written and verbal.
• The ability to multi-task and think critically.
• Flexibility to shift schedule and work overtime as needed.
• The ability to pass a background check for a KY Rx Tech license.
• A strong commitment to delivering exceptional customer experiences.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working in a pharmacy or healthcare setting.
• Knowledge of pet care and wellness services.
• Experience working in a remote environment.

What We Offer

At blithequark, we're committed to providing our team members with a range of benefits and perks, including:

• Competitive pay and benefits package.
• Opportunities for career growth and professional development.
• A supportive and dynamic remote work environment.
• The chance to make a real difference in the lives of pets and their parents.

Work Environment and Culture

At blithequark, we pride ourselves on a culture that values:

• Diversity and inclusion.
• Continuous improvement and learning.
• Exceptional customer service.
• Collaboration and teamwork.

As a remote employee, you will be part of a virtual team that is dedicated to delivering exceptional results and making a difference in the lives of our customers. You will have the opportunity to work from home and enjoy a flexible schedule, while still being part of a dynamic and supportive team.

Compensation and Benefits

We offer a comprehensive compensation and benefits package that includes:

• Competitive salary.
• Benefits package, including health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.

How to Apply

If you're passionate about delivering exceptional customer experiences, have a love for pets, and thrive in a dynamic remote work environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss this exciting opportunity further.

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.

Accommodations

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@blithequark.com.

Contact Us

If you have any questions or concerns about this job opportunity, please don't hesitate to contact us at HR@blithequark.com.

We look forward to hearing from you and discussing this exciting opportunity further!